In a society of rules and norms. Rules of etiquette in modern society: why they are needed and what are the most important
A specific feature of a directly regulatory legal norm is its representative-binding nature, according to which it establishes mutual subjective rights and legal obligations protected and guaranteed by the state for the participants in public relations (subjects). As a result of such a purposeful regulatory impact of a norm - a rule of conduct on one or another actual social relation, the latter acquires the character of a legal one, and its participants become subjects of this legal relationship.
In the norms - rules of conduct, the original legal norms receive logical development and detail.
Norms - rules of conduct are thoroughly studied in legal science. The definition of a legal norm and its theory as a whole, until recently, focused exclusively on norms - rules of conduct, leaving out of sight many other types of normative prescriptions related to the original, starting norms.
In the legal literature, norms - rules of conduct are sometimes divided, taking into account their purpose, into regulatory and protective ones. Without objecting in principle to such a division, emphasizing the functional orientation of the relevant norms, we note, following some other authors, the conditionality of this classification, because protection is one of the methods of regulation, as a result of which the same norm can be simultaneously called regulatory, and protective.
General and special rules. They differ in their degree of generality and scope. General norms are prescriptions that cover, as a rule, all legal institutions of a particular branch (criminal law norms on probation, suspension of sentence execution, civil law norms on limitation of actions, etc.). These norms are grouped into a common part of the industry and regulate generic objects. Unlike them, special norms are prescriptions that relate to the starting institutions of a particular branch of law and regulate any particular type of generic social relations, taking into account their inherent features. Special norms detail general prescriptions, correct the temporal and spatial conditions of their implementation, ways of legal influence on the behavior of the individual. In doing so, they ensure the smooth and consistent implementation of the general rules of law. Special norms form in their totality a special part of a particular branch of law. An example of special rules are: the rules of sale, donation, contract, capital construction and other transactions in civil law; norms providing for responsibility for hooliganism, robbery, theft and other elements of crimes in criminal law, etc.
2. On the subject of legal regulation (by branches of law) ". norms of state, administrative, financial, land, civil, labor, criminal and other branches of Russian law. Qualitative homogeneity and relative autonomy of certain social relations determine the peculiarity and certain isolation of those regulating them legal norms, which in their totality constitute a branch of law.
Industry standards are divided into substantive and procedural.
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etiquette, norms of behavior, interaction of people, competent socio-cultural space
Annotation:One of the basic principles of life in a modern secular society is the maintenance of normal relations between people and the desire to avoid conflicts. In turn, respect and attention can be earned only with respect for courtesy and restraint. But in life you often have to deal with rudeness, harshness, disrespect for another person. The reason for this is that very often the basics of etiquette culture are ignored, which is part of the general secular culture, the foundations of which are attention and respect for others.
Article text:
A person throughout his life is in the socio-cultural space, where the rules of behavior play one of the main roles. These rules are called etiquette.
Etiquette (French - etiquette) is a set of rules of conduct adopted in society, establishing the order of secular behavior, which enables people to effortlessly use ready-made forms of decent behavior and generally accepted politeness for cultural communication among themselves at various levels of the structure of society, in light, while in the process of communication it is worthy to take into account the interests of others in their behavior.
The word etiquette itself has been used since the time of Louis XIV, at whose receptions guests were given cards listing the rules of conduct required of them. These cards are "labels" and gave the name to etiquette. In French, this word has two meanings: a label and a set of rules, a conditional order of conduct.
Understanding etiquette as a system of established mutual expectations, approved “models” and rules of secular communication between people, it should be recognized, however, that the real norms of behavior and ideas about “what should be done” change significantly over time. What was previously considered indecent may become generally accepted, and vice versa. Behavior that is unacceptable in one place and under one circumstance may be appropriate in another place and under other circumstances.
Of course, various peoples make their own corrections and additions to etiquette, due to the specifics of the historical development of their culture. Therefore, etiquette also reflects a specific system of national signs-symbols of communication, positive traditions, customs, rituals, rituals that correspond to the historically determined conditions of life and the moral and aesthetic needs of people.
Consideration of all aspects of etiquette is not possible, since etiquette passes through all areas of a person's public and private life. In turn, we will focus on its most important norms such as tact, politeness, and sensitivity. Let's touch on such a thing as "inequality". Let's analyze the levels of behavior, the internal and external culture of a person. Let's highlight the rules of telephone communication. The last position was not chosen by chance, since the telephone currently occupies a leading position in communication, sometimes replacing interpersonal, and sometimes even intergroup communication.
One of the basic principles of life in a modern secular society is the maintenance of normal relations between people and the desire to avoid conflicts. In turn, respect and attention can be earned only with respect for courtesy and restraint. But in life you often have to deal with rudeness, harshness, disrespect for another person. The reason for this is that very often the basics of etiquette culture are ignored, which is part of the general secular culture, the foundations of which are attention and respect for others.
In this regard, one of the most necessary norms and foundations of etiquette is politeness, which is manifested in many specific rules of conduct: in greeting, in addressing a person, in the ability to remember his name and patronymic, the most important dates of his life. True politeness is certainly benevolent, since it is one of the manifestations of sincere, disinterested benevolence towards people with whom one has to communicate.
Other important human qualities on which the rules of etiquette are based are tact and sensitivity. They imply attention, deep respect for those with whom we communicate, the desire and ability to understand them, to feel what can give them pleasure, joy, or, conversely, cause irritation, annoyance, resentment. Tact, sensitivity are manifested in a sense of proportion that should be observed in conversation, in personal and official relationships, in the ability to feel the boundary beyond which words and deeds can cause undeserved resentment, grief, pain in a person.
In addition to the basic principles of etiquette: politeness, tact, modesty, there are also general rules of secular behavior. These include, for example, the "inequality" of people in the field of etiquette, expressed, in particular, in the form of advantages that have:
- women before men
- older before younger
- the sick before the healthy,
- superior to subordinates.
The norms of etiquette - in contrast to the norms of morality - are conditional, they are in the nature of an unwritten agreement about what is generally accepted in people's behavior and what is not. The convention of etiquette in each case can be explained. Aimed at uniting people, it offers generally accepted forms, stereotypes of behavior, symbols of the manifestation of thoughts and feelings, which make it easier for people to understand each other.
At the same time, etiquette can also be considered as an aesthetic form of manifestation of moral, secular culture, since it is simultaneously directly related to morality, to the moral character of a person and to the aesthetic aspects of his behavior. Beautiful manners, beautiful behavior, beautiful gestures, postures, facial expressions, smile, look, i.e. what speaks about a person, his feelings and thoughts without words; speech addressed to elders, peers, younger at a meeting and parting, in anger and joy; the manner of moving, eating, wearing clothes and jewelry, celebrating sad and joyful events, receiving guests - a person should give all these types of communication not only a moral, but also an aesthetic character.
In any case, etiquette is an integral fragment of the structure of the socio-cultural matrix and is a significant part of modern secular behavior, although, of course, not all human behavior in general. In fact, it implies only the generally accepted rules and manners of human behavior in society in the places determined for this, where one can observe the external side of the actions of individuals, in which they manifest themselves like a kind of pre-learned game of the intellect.
Based on the current lifestyle of a modern person, his social relations and activities, it is easy to list all those conventions of secular behavior that are initially associated with generally recognized etiquette and determine its corresponding ethical and aesthetic norms. All of them should be studied and repeated, be well known to all citizens of the country. These norms apply to almost all aspects of life and life, as well as areas of human social activity, causing his behavior in the family, at a party, at school, at work, and in public places, on the roads, when he is a pedestrian and when he is a driver, in hotels, in parks, on the beach, on an airplane, at an airport, in a public toilet, etc. etc.
At the same time, it should be borne in mind that in most public places, citizens need only a simple knowledge of good manners and the ability to behave with restraint, culture and politeness, without attracting attention from other people and thereby not preventing them from being in your society.
At the same time, there are also such public places where knowledge of etiquette alone is not enough for citizens. Other basic fragments of the socio-cultural matrix considered above (ethical, aesthetic, civic, value, environmental, etc.) should be used to some extent, as well as the ability to feel the system of balance of interests and, above all, to have the ability to take into account the interests of others put them above your own.
For this, more serious norms and laws of conduct are applied, arising from the rights, duties and interests of citizens, civil servants, and entrepreneurs. Without knowledge of the relevant fragments of the socio-cultural matrix, individuals cannot be named, certified by status or admitted to the corresponding cells of social activity or government positions. And the higher the social place of an individual's activity in the structure of social relations, the greater the requirements, in addition to knowledge of etiquette, should be imposed on his behavior, the more his behavior should be determined by the duties of this individual to other members of society, society in understanding their specific interests, the interests of society as a whole. - national interests.
Based on this, it can be argued that the culture of human behavior consists of two parts: internal and external.
Internal culture is the knowledge, skills, feelings and abilities that underlie the fundamental fragments of the individual socio-cultural matrix of a person, acquired through his upbringing, education, development of consciousness and intellect, professional training, the signs of good results of which should be his virtue, knowledge of the interests of others, diligence and high morals.
External culture is a lifestyle and behavior patterns that are manifested in everyday life and in social activities during direct contacts, communication with other people, with environmental objects. External culture, as a rule, is a direct product of a person's internal culture, is closely related to it, although there are some nuances.
So, individual manifestations of external culture may not reflect the internal culture of the individual or even contradict it. This happens in cases of painful manifestations of the psyche, as well as in cases of behavioral "mimicry", when an ill-mannered individual tries to impersonate a well-bred one. However, with a longer observation of it, these contradictions are easily detected. Therefore, a truly cultured and efficient person can be such only thanks to his diligent upbringing. And, on the contrary, the outward manifestations of an individual's bad manners testify to his inner emptiness, which means immorality, the complete absence of an elementary inner culture.
External culture is not always completely dependent on the internal one and sometimes for some time can hide the lack of the latter. A good knowledge of the rules of etiquette and their observance can mitigate the lack of a high internal culture, developed consciousness and intelligence, although not for long.
External culture is called differently: a culture of behavior, etiquette, good manners, good manners, good manners, culture ... This suggests that, depending on the specific task, people focus on one side of the external culture: most often either knowledge of the rules of conduct and their observance, or on the degree of taste, tact, skill in mastering external culture.
External culture consists of two “parts”: that which comes from the elements of social sociocultural matrices (various instructions, charters, generally accepted rules, decency, etiquette) and that which comes from the upbringing and enlightenment of a secular person (manners, delicacy, tact, taste , sense of humor, conscientiousness, etc.).
There are rules of conduct of different levels and content:
1) the level of universal rules adopted in modern secular society, incl. among well-bred people - the intelligentsia;
2) the level of national regulations or regulations adopted in a given country;
3) the level of rules adopted in a given locality (in a village, city, region);
4) the level of rules adopted in a particular non-secular social stratum (among the inhabitants, among adherents of a particular religious denomination or sect, among corrupt high-ranking officials, in the beau monde, among oligarchs and other individuals with ultra-high incomes, etc. .).
5) the level of secular rules adopted in a particular professional community or public organization (medical workers, lawyers, policemen, military, among actors, civil servants, members of a particular party ...)
6) the level of secular rules adopted in a particular institution (educational, medical, state, commercial ...)
Speaking about the external manifestations of ethical or aesthetic fragments of the sociocultural matrix of individuals, it should be noted that here, too, one can observe a wide variety of types of behavior: both delicacy and rudeness, and good and bad manners, and good and bad taste.
In situations where a person does not know certain rules of conduct adopted in a given society, but he has certain skills of upbringing and knowledge of the basics of etiquette, he can to some extent compensate for his ignorance with flair, intuition, based on innate or acquired delicacy, tact, taste.
There are very complex relationships between rules and internal regulators of behavior. They are opposite - internal and external, typical and individual, although at the same time they can "work" in one direction. Normal relationships between people are generally a delicate matter that is easily torn if people treat each other rudely, especially now in the age of constant stress and increased mental stress.
The ability to listen to the interlocutor is an indispensable requirement of speech etiquette. This, of course, does not mean that one should sit silently. But it's tactless to interrupt another. When talking together, you also need to be able to listen, It happens that you have to be silent when you feel that your words can inflame passions. Do not start a heated argument in defense of your opinion. Such disputes spoil the mood of those present.
If a person wants to improve, to be better, to be worthy of love, kindness, wants to be respected, then he must take care of himself, his words-actions, cleanse himself, not give himself rest in this. After all, it is known that good breeding is an outward expression of the inner delicacy of the soul, which consists in general benevolence and attention to all people.
Politeness does not necessarily mean really respectful treatment of a person, just as rudeness does not necessarily mean really disrespectful treatment of a person. A person can be rude due to the fact that he rotated in a rough environment, did not see other patterns of behavior.
Thus, politeness is a moral quality that characterizes the behavior of a person for whom respect for people has become a daily norm of behavior and a habitual way of dealing with others.
An important aspect of etiquette is the concept of good manners, which requires study and exercise; it must, so to speak, become second nature to us. True, much that is called good tone and refined taste is an inborn delicacy, and therefore it is true that a person can assimilate everything and learn everything, but not delicacy. But delicacy is not everything, and natural taste needs to be improved. Good examples and personal efforts contribute to this.
In addition, in etiquette there is such a thing as decency. This is the least conspicuous of all the concepts of etiquette, but the most revered.
So, only the one who embarrasses the least number of people has good manners. After all, each person, as a rule, lives in society, i.e. among other people. Therefore, his every act, every desire, every statement is reflected in these people. For this reason, there must be a boundary between what he wants to say or do, and what is possible, what will be pleasant or unpleasant to others. In this regard, he needs to make a self-assessment every time, whether any of his statements or actions will cause harm, cause inconvenience or trouble. Every time he must act in such a way that the people around him feel good.
To the basics of etiquette, known to everyone since childhood, there are three magic words: please, thank you, sorry (sorry).
Every request must be accompanied by the word "please".
For any service or help, you need to thank, say “thank you”.
For any trouble caused to another, you need to apologize or ask for forgiveness.
These magic words need to be learned to speak without thinking, automatically. The absence of these words in appropriate situations or their non-automatic, unnatural use means either impoliteness, rudeness, or a declaration of hostility.
There are no “little things” in etiquette, more precisely, it all consists of “little things” strung on a single rod of politeness, attention to people. Etiquette begins with a certain order and rules of greetings, addresses, introductions and acquaintances.
Given the "inequality" in etiquette, it should be borne in mind that the young are obliged to be the first to greet the elders, those who enter are present, those who are late are waiting, etc. At official receptions, first of all, the hostess and the owner are greeted, after them the ladies, first the older ones, then the young ones, then the older and older men, and then the rest of the guests. The mistress of the house must shake hands with all invited guests.
It should be remembered that the handshake accepted in our country and in the West at a meeting and when introducing a man and a woman in Muslim countries is completely inappropriate: Islam does not accept even a simple contact between people of different sexes who are not related by blood ties. It is not customary to shake hands among the peoples of Southeast Asia.
Of great importance when greetings is the manner of holding. You should look directly at the person you greet with a smile. When addressing a stranger, unfamiliar person or official, you should always say “you”. The form of address "you" expresses a closer relationship with a person. When referring to "you", many formalities that testify to an external, detached form of politeness disappear.
No less complex are the etiquette rules of dating. The first step to establishing an acquaintance is introduction. When introducing themselves or introducing someone, they usually call the surname, first name, patronymic, sometimes - the position or title. If you are visiting an institution or official on official or personal business, then before starting a business conversation, you should introduce yourself and, if available, give your “visiting card”. Representation is also necessary if you are addressing a stranger by what or question.
An integral attribute of modern etiquette is the ethics of telephone conversations. Its most important points include the following:
1) You should always introduce yourself when you call if you are not familiar or unfamiliar with the addressee or if you rarely call this addressee. It should also be taken into account that telephone communication can be poor, i.e. your voice is barely audible or distorted, and therefore even a good friend may not immediately figure out who he is talking to.
2) It is almost always necessary to ask whether a person is busy or not and how much time he has for a telephone conversation. Unceremonious is the behavior of the caller, who immediately, without the necessary clarification of the boundaries of the conversation, begins to conduct this conversation.
3) If you get a call, and you are very busy and cannot talk, then, as a rule, the burden of a second call is not on the one who called, but on you. There can be two exceptions here:
- if the caller does not have a phone;
- if for some reason it is difficult to call the person who called you. It is impolite to force the caller to call you back because you are busy. When you do this, you unwittingly make it clear that you value-respect him less than yourself.
4) When they call on the phone and ask not you, but another person, it is impolite to ask “who is this?” or "who's talking?" First, it is indecent to answer a question with a question. Secondly, with your question, you can put the person who asks in an uncomfortable position. The questioner is not always disposed to introduce himself to an outsider who picks up the phone. His right is to remain incognito to strangers. Asking "Who's talking?" voluntarily or involuntarily "climbs into the soul" of the caller. On the other hand, asking "who is speaking?" voluntarily or involuntarily, "penetrates into the soul" and the one who is directly called, since the addressee may also want to keep the secret of his relationship with the caller. (So parents sometimes act in their desire to control every step of their adult children, which limits their right to privacy. Excessive control and excessive guardianship on the part of parents leads to the fact that adult children either remain infantile, dependent or alienated from their parents.) in the absence of the addressee, you need to ask not “who is speaking?”, but “what to send to the addressee?”
5) In a telephone conversation, business or telegraphic style should prevail, with rare exceptions. Talking around and around is inappropriate. It is necessary, if possible, to immediately formulate the questions for which you are calling, and do not be shy to ask the same interlocutor if he is “carried away” by a conversation on extraneous topics. You need to ask the interlocutor to move to the subject of a telephone conversation tactfully, without rude interruption of his speech. In principle, non-business conversations on the phone are also acceptable, but only after it turns out that both parties have the desire and time to conduct such conversations.
6) It must be kept in mind that telephone communication is not as complete as face-to-face communication. Therefore, the requirements for the conversation as a whole are more stringent, i.e. you need to be more careful and prudent. A word spoken on the phone and a word spoken face to face can be evaluated in different and even opposite ways.
In a telephone conversation, you need to speak less emotionally, joke more carefully, try to avoid harsh words and expressions.
Two more concepts of etiquette that should be noted are commitment and accuracy. An optional person is very inconvenient for others, although he can be nice, courteous, etc. Such a person cannot be relied upon, cannot be counted on. Let him not be offended if they cease to respect him and avoid communication with him. “Accuracy is the courtesy of kings,” says the saying. He is not a king who is not obligatory, who behaves carelessly in relation to his own obligation.
→What is ethics? Which ones to take into account, and which ones seem outdated to us? The rules by which human society lives and the culture of behavior are inextricably linked. In our time, these concepts also matter. welcome guests and members of any company. As social beings, we strive to be accepted favorably by society, so we are forced to meet special criteria, even if deep down we don’t really want to do this. How to introduce yourself and get to know each other? From the very moment we meet, we follow the simple rules of behavior in modern society: a man always introduces himself first, starting a business conversation, introduces himself the person who makes contact first. But there are exceptions - if, for example, a woman is a student and a man is a teacher, then the woman greets first. In business, it plays a certain role - the first to appear are junior in rank. You do not need to identify yourself in public places - transport, shops, theater and when you ask a question to a stranger. It is always necessary to greet a familiar person in a public place. Close people can be greeted loudly, hardly familiar - with a simple nod of the head.
How to talk on the phone correctly?
Phones have firmly entered our lives at a new level. However, we will not talk about the phones themselves, and not about the opportunity to talk to the right person at any time, but about the conversation itself. It is important to know for sure - are you interfering with the interlocutor at the moment, are you distracting him? Often, educated people, out of politeness, listen to the flow of our thoughts simply because they cannot ethically ask at the very beginning - did you interfere, do not tear you away from an important matter? If in response you hear “Sorry, I’m busy,” do not be offended or impose a conversation. If you are talking with a person, and they call you at this time, you should postpone the call until the end of the conversation, or apologize to the interlocutor and interrupt the conversation. If you are constantly called during the conversation, you should postpone the conversation. During working hours, you must answer immediately after the first signal. If you suddenly made a mistake, do not ask “What is your number?”, But call the number you are calling and ask if you got it right.
being late
Rules of human behavior in society we are told to follow the French proverb: "Accuracy is the courtesy of kings." Popular French wisdom says that coming to a meeting on time is the most striking manifestation of good breeding. This is especially true of joint trips to the cinema or theater, to a concert. Other people plan their time, they won't forgive you if you waste their time and make them wait. It is unacceptable to be late for or for an appointment by appointment for a specific time. What to do if you are late? If this is a trip to a cultural and entertainment institution, you should stay close to the entrance so as not to attract attention and not create noise. If you are late for an appointment, call and be sure to notify those waiting. international etiquette Each country has its own rules of human behavior in society. If you are in a foreign country, familiarize yourself with its customs so as not to inadvertently offend the inhabitants. Show interest in local culture, respect traditions and rituals. For example, in Spain, an invitation to a guest for breakfast is considered a purely symbolic courtesy, and you should not agree to this. No need to accept the invitation a second time. But on the third one, we can agree. If you are offered a meal together on the train, in Europe it is not customary to agree - you should simply refuse. But neighbors also need to be invited - they will definitely refuse. In Germany, when talking, indicate the title. If you don’t know him, it’s mono to call a person “doctor”, this is not a binding to a certain profession, but just a way to show respect. In England, great attention is paid to table manners. All of the above are not laws and requirements, but just useful tips and recommendations to help you navigate in public life.