Organization and technology of business centers in the hotel (goals, objectives, functions). Production and technological activities of hotels and other accommodation facilities for the provision of services

Business services in the hotel

Modern business hotels are usually located in the city center or its business district - in areas convenient for target groups. This is the largest group of hotels. It serves mainly businessmen. But, despite this, many tourist groups, tourists - individuals, small conference groups find these hotels attractive. The services of guests in these hotels are newspapers, morning coffee, local telephone, cable TV, etc. Guests can use a rented car, transport from the airport, a cafeteria, a dining room, etc.

Most of these hotels have conference rooms, deluxe rooms and banquet halls. It offers - laundry, dry cleaning, providing the necessary information, retail kiosks, swimming pools, health clubs, tennis courts, saunas, sports grounds.

For such hotels, it is obligatory to build an open parking lot or garages for personal vehicles. With regard to catering, the number of places in the eating places in a business hotel is less than bedrooms.

There is a general list of such services:

Availability of a business center;

Negotiation rooms;

Conference rooms;

Banquet halls;

The possibility of organizing meetings and various banquets, weddings, anniversaries, as well as special services from coffee breaks to official banquets;

Provision of translation services;

WI-FI - Internet;

Telephone communications;

Conference equipment:

Slide - projectors;

Flip charts;

LCD projector;

TV set;

Record player;

Black, white and flannel stands;

Stands with paper;

Stationery items;

name cards;

Functional requirements for business hotels:

Location near administrative and other city centers, there is no need for a green area;

The predominance of single rooms;

Mandatory presence of a working area;

Availability of rooms for meetings;

Good isolation of rooms from external irritants that can interfere with work.

Public premises, at the request of residents, must have:

Telegraph, telefax, teletype;

Premises for meetings, exhibitions of products, etc.;

Hall for meetings, banquets, meetings with an additional entrance across the street;

Premises for work of secretaries with equipment;

Bank branch.

In addition, secretarial services, simultaneous translation booths, facsimile and photocopiers may also be included here.

Most or all rooms of a business hotel (3-4 *) are equipped with the latest means of communication and are maximally adapted not only for the rest of hotel guests, but also for their full-fledged work. At the service of businessmen in each room there is: several telephones with direct dialing and voice mail function, a comfortable desk, the ability to connect to the Internet directly from the room. Each room has a personal electronic safe.

If the hotel does not work exclusively with business clients, then the accommodation of such guests is carried out in "regular" rooms, which have a "working area" equipped as a small office. There is usually a large desk, a comfortable table lamp, a printer and an ergonomic office chair. In all other respects, this is an ordinary standard room - the same area, TV, telephone, mini-bar, air conditioning and safe.

Hotels provide conference rooms, usually several, of different sizes for meetings and conferences of the highest level.

It also offers a shuttle service (individual and group) to the airport and railway stations. VIP service at airports, car rental with a driver, visa support and medical insurance policies are possible. As well as booking and selling tickets to theaters, concert halls, circuses and restaurants.

Also, access to the Internet can be carried out in a specially designated place - the Internet room. It works around the clock and is extremely convenient for working people. At any time of the day, a businessman can send or receive the information he needs via the Internet.

Also, business services include the organization of banquets and other public events.

A developed infrastructure of congress services is an attribute of hotels in the upper segment of the market, as evidenced by the experience of the Western hotel industry. This trend also prevails in Russia. However, there are exceptions to this rule as well. Over the past few years, the Moscow hotel Vega, which is part of the Izmailovo holding, has been developing its own business center, bringing the number of conference rooms to a dozen. And just a few days ago, a new transforming hall for 500 people was put into operation.

How do a modern business center and a three-star hotel coexist? Is there a conflict between the "digit capacity" of the hotel and the "classiness" of the business center? Why is it necessary to invest serious funds in a non-core structural unit? These questions are answered by Alexei VOROBYEV, General Director of the Vega Hotel.

FIGHT FOR DEMAND

For many years the situation on the Moscow hotel market has been perceived from the standpoint of an acute shortage of accommodation facilities. It has already become a common opinion that the number of hotels in the city is decreasing and the existing hotels are provided with high occupancy right up to 2010. In reality, this is not entirely true. The cloudless existence of economy-class hotels is threatened by new-build hotels, departmental hotels, as well as a large number of apartments, which in recent years have been bought by many companies specifically to accommodate their employees. So there is competition in our segment, we need to fight for demand. This means that in order to solve the main task - to ensure the financial success of the enterprise - the hotel needs to be more attractive than other market participants. The provision of conference services is one of the main tools that we use to increase the attractiveness of the hotel.

HOTEL FOR BUSINESS AND LEISURE

Six months ago, the Izmailovo holding commissioned a study from a well-known consulting company to determine the strategy and tactics for the development of our hotel complex until 2010. As a result, it was decided to implement by this time the concept, which can be briefly called "For business and leisure." As for the recreational component, the holding has a lot of work to do. In particular, to build a water park, to make sure that the recreation infrastructure available in each hotel included in the holding is available to all guests ...

But for business in our buildings there is already a lot. Thus, Vega was the first to create conference rooms on its premises. Of course, I'm not talking about rooms with chairs and a board on which you could draw with chalk, not about those halls in which party, Komsomol, trade union conferences and meetings of labor collectives were held. We are talking about modern conference rooms, multimedia complexes with a commercial purpose.

CONFERENCE ROOMS AT THE SERVICE OF THE HOTEL

Provision of conference services is a dynamically developing and demanded segment of the market. Moscow is already in the top ten business capitals of the world. So the business and creative elites need venues for various events, and it does not have to be in luxury hotels located in the city center. The sales experience of our business center has shown that congresses of famous parties gather in a tourist-class hotel, members of the Union of Journalists meet, elections of the President of the European Amateur Boxing Association are held, a congress of the Moscow Bar Association and other significant events are held. To do this, it is necessary to create the proper level of organization and service, because conference participants want to work in comfortable conditions. And this is not only the technical equipment of conference rooms, which implies the possibility of holding presentations, film screenings, providing high-quality sound, light, etc., but also the work of the restaurant service. However, not only. If participants of significant events come from other cities of Russia, they, as a rule, also need accommodation. That is, the accommodation conditions must correspond to the status of the guests. You will say: that is why high-class business centers are created abroad at four or five-star hotels. I agree: the problem exists, but it is solvable. The so-called business class floors with superior rooms have been made especially for conference participants in Vega. Again, “club” floors, “hotel within a hotel” - this can be called in different ways - is a fairly common practice. And it works. It makes sense to increase the level of the number of rooms and the quality of service.

Today, about 20% of the occupancy of the room fund is provided by the clients of the business center. In my opinion, these are good indicators. The activities of the business center allow us to equalize the load in the low summer months, “fill up” the hotel on weekends. And then, if on average a "normal" guest stays for 1.5-2 days, then a conference participant lives in a hotel for 3-4 days. A longer stay reduces the cost of the room. In addition, business people actively use other hotel services, primarily restaurant service offers. Judge for yourself: a three-day conference for 100 people means several guaranteed coffee breaks, 300 lunches, gala dinners on the last day of the event ... And we often have periods when all 12 conference rooms are full-time.

At one time, we used the business center to increase hotel occupancy by developing a "one-stop service" marketing program. Its essence was that we provided our clients with maximum discounts if they booked a complete package: accommodation + meals + conference services. Now the need for this program has disappeared. We can afford to choose the guest we want to see in Vega. If six years ago our superior rooms were loaded 2-3 times worse than standard ones, today these figures have leveled off, and there are more business class rooms than ordinary standard ones. We have moved away from the policy of selling beds, now we offer rooms. Accordingly, the methods of working with corporate clients using the services of the business center have also changed. The results of cooperation with firms that loaded the business center last year were analyzed. Now we provide discounts only to those companies that gave us the maximum load in the past period.

It would seem that we have firmly established ourselves in our segment, offering services of the 3-star + level, “promoted” the business center, and resolved the issue of hotel occupancy. All that remains is to maintain the existing congress infrastructure by updating the technical equipment of the halls in a timely manner. However, in order to make a profit tomorrow, you need to start thinking about the future yesterday. Marketing research has shown that we lose up to a quarter of applications for conference services. It turned out that there is a shortage of venues where you can hold an event for 300-500 people. There were no such halls in Vega. And we decided to invest serious money in an ultra-modern transforming hall for 500 people. To do this, we had to remove the columns, soundproof the ceiling and walls, equip the hall with the latest multimedia and engineering equipment…

We believe the game is worth the candle. Yes, we are aware that equipment becomes obsolete rather quickly. So, recently in the hall, modernized two years ago, we spent the evening of our team. It sounds a little curious, but for the ensemble we invited, we had to re-equip the lighting equipment. We thought that the existing sound equipment would be enough, but ... it was not enough. Nevertheless, I am sure: rent is not an option. Renting equipment is extremely expensive. And if it is possible to purchase equipment in the property, it is necessary to purchase. From the point of view of one-time costs, this is a big expense, but from the point of view of operation, no doubt, the equipment pays off. I hope that the equipment that we have installed in the new conference hall will last us five years. And the hall will pay for itself within five or six years only at the expense of the events themselves.

However, as a CEO, it's not so much the profitability of an individual conference room that's important to me, but the overall revenue of the business. And in this sense, the possibility of holding events for 300-500 people, which the new infrastructure facility gives us, will increase the profit of the entire hotel, and the proportion of clients who come to conferences and stay in Vega will be able to increase up to 25% of the total number of our guests .

Alexey Vorobyov, Candidate of Economic Sciences. More than 20 years of experience in the tourism and hotel industry in Moscow, including more than 11 years directly in the hotel industry. In 2000-2006, he was Commercial Director of TGC Izmailovo (Gamma-Delta). Since January 2006, General Director of TGC Vega (Izmailovo).

The Association of Managers of Russia four times (from 2002 to 2005) named him among the 200 best commercial directors in the country, and in 2006 included him in the list of the 500 most professional top managers in Russia.

Central Committee of Economic Disciplines and Service

MDK 03.01 Organization of guest service during the stay

Course work

on the topic: "Organization of business services in hotels"

Lecturer _______________ Potapova I.I.

Student gr. 12GS9 ______________ Kuzmina A.V.

Moscow, 2015

Introduction.. 3

I. The concept of business services and the rules for their provision in hotels .. 5

1.1. Features of hotels providing business services. 5

1.2 List of business services. 7

1.3 Organizational structure of personnel. eight

2.2 Analysis of the characteristics of hotels. fourteen

III Identification of the pros and cons of the Renaissance Moscow Olympic Hotel.. 17

3.1 General characteristics. 17

3.2 Advantages and disadvantages of Renaissance Moscow Olympic Hotel. eighteen

Conclusion.. 21

References... 23

Introduction

Nowadays, one in four of the tens of millions of people who leave their homes every day to go on trips near and far, short-term and long-term, do this for business reasons. And the whole huge sector of trips made for a wide variety of business purposes is called business tourism. Business tourism plays an important role in the development of the national economy of any country, actively contributing to its integration into the world market. Business tourism is very multifaceted. Over 73% of its volume are corporate trips - both individual business trips and to participate in events held by industrial and commercial corporations. This also includes intensive tours - trips organized by companies in order to motivate employees who are mainly engaged in the promotion and sale of goods produced by this company. Trips associated with participation in congresses, conferences, seminars under the auspices of political, economic, scientific, cultural, religious and other organizations account for about 16% of the business tourism market. And, finally, 11% of the volume of business tourism is occupied by trips to visit trade and industrial exhibitions, fairs and participate in their work. Every year business, cultural and scientific ties between regions and countries become more and more intense.

The need to organize and service both corporate trips and numerous events in the field of business tourism caused the creation of a powerful service industry. The infrastructure of business tourism includes: exhibition and congress centers, hotels with business services, business aviation, payment systems, modern technologies, thanks to which a business person, regardless of his location, is able to keep abreast of his business.

This topic is very relevant at the present time, since the tourism and hospitality industry, being part of the service sector in the country's economy, is one of the fastest growing sectors of the economy. And business services, in turn, are provided in hotels, including domestic ones, everywhere and are among the most common and in demand, and bring impressive profits to hotel owners.

The purpose of this course work is to show the principles of providing business services in modern hotels, their diversity and relevance.

To achieve this goal, it is necessary to solve the following tasks:

Study of theoretical aspects of business service;

Studying the practical aspects of business service;

Analysis of the activities of hotels providing business services.

The object of the study is the business service in hotels.

Hotels providing business services - the subject of this course work.

I. The concept of business services and the rules for their provision in hotels

Features of hotels providing business services

Business service hotel - a hotel that includes additional services (such as business service) in the list of its services. Business-service hotels are designed for travelers, business people and everyone who daily needs comfort, quick communications, convenient location and helpful staff with a mandatory knowledge of a foreign language.

For many guests, comfortable conditions for living and working are especially important. Thus, most hotels in Moscow have taken care that, if necessary, guests can work without leaving the hotel.

Such a clientele presents certain requirements for hotels. The main ones are:

· Location in the city center;

· The combination of all the features of a home environment with the features of an office - a full range of communication services, office equipment, computer equipment, etc.;

· Hotels should have a convenient and reliable reservation system;

· Quick check-in and check-out;

· Acceptable price;

· Convenient for the client form of payment with the provision of a copy of the invoice for reporting to the company;

24 hour room service, etc.

First of all, when organizing meetings and congresses, the hotel must ensure the security and privacy of the meetings.

Modern hotels are usually located in the city center or its business district - in areas convenient for target groups. This is the largest group of hotels. It serves mainly businessmen. But, despite this, many tourist groups, tourists - individuals, small conference groups find these hotels attractive. The guests of these hotels have newspapers, morning coffee, local telephone connection, cable TV, etc. Guests can use a rented car, transport from the airport, a cafeteria, a dining room, etc.

In addition, this may also include secretarial services, booths for simultaneous translation, facsimile and photocopiers.

Hotels provide conference rooms, usually several, of different sizes for meetings and conferences of the highest level.

It is desirable to have a business center. It consists of several conference halls of different capacity, meeting rooms, furniture and stationery. Necessary additional and special equipment can be rented at the hotel service bureau for an additional fee. In addition, it is possible to receive additional services - this is the organization of excursion trips with the provision of guides - translators; it is possible to book and sell air and railway tickets, as well as to book tables in restaurants. A full range of business services is available for the guest 24 hours a day, from copying documents to car rental.

The hotel offers a shuttle service (individual and group) to the airport and railway stations. VIP service at airports, car rental with a driver, visa support and medical insurance policies are possible. As well as booking and selling tickets to theaters, concert halls, circuses and restaurants.

Access to the Internet can be carried out in a specially designated place - an Internet room. It works around the clock and is extremely convenient for working people. At any time of the day, a businessman can send or receive the information he needs via the Internet.

Also, business services include the organization of banquets and other public events.

List of business services

The list of business services in business-oriented hotels is quite large, since there is a demand for them and this is a huge plus for the hotel, because many people look at whether the services they need are available before choosing a hotel. And of course it is important that they are well provided.

The list of business services is presented in table 1.

Table 1

List of business services

Service	Payment (included in the price)	Who provides (staff)	Additional services
Negotiation rooms	Not		screens; slide - projectors; flip charts; LCD projector; TV set; stationery items.
Conference rooms	Not	Hotel reception, business center reception	screens; slide - projectors; flip charts; LCD projector; black, white and flannel stands; stands with paper; office supplies; name cards.
Banquet halls	Not	Food service	screens; slide - projectors; LCD projector; microphone; stands with paper; name cards.
Organization of holidays and meetings	Not	Marketing department	screens; slide - projectors; flip charts; stands with paper; office supplies; name cards.
Provision of translation services	Not	reception	-
WI-FI - Internet	Yes	reception	-
Telephone communications	Yes	reception	-
Conference Equipment	Not	Hotel reception, business center reception	screens; slide - projectors; flip charts; LCD projector; TV set; record player; black, white and flannel stands; stands with paper; office supplies; name cards.

The business center, as a structural unit of a large hotel, usually reports to the manager or deputy manager of the hotel. A business center is necessary primarily for business tourists, people who come for business purposes. In the business center, guests can provide the following types of services:

· use of satellite long-distance, international telephone and facsimile communication;

· use of long-distance and international telex communications;

copying, leasing typewriters;

· lamination, brochure works;

Providing guests with a computer for use or installing a computer in the room (at the request of the guest), performing work on the computer;

· provision of translation services (written translation from a foreign language into Russian, written translation from Russian into a foreign language, simultaneous interpreter services);

Providing services of a secretary, stenographer;

editing;

rental of video and audio equipment;

the ability to work on the Internet;

· rental of special premises for holding conferences, meetings, negotiations, presentations with simultaneous translation systems, including equipment for teleconferences.

In high-class hotels, the business center operates as follows: either round-the-clock work, or on weekdays - from 7.30 to 23.00; on weekends and holidays - from 9.00 to 21.00.

In some hotels, the business center also provides guests with vehicles (Car rental service).

Hotels located relatively far from the city center should have a free mini-bus (Free Shuttle Bus) that runs between the hotel and the city center every day, preferably from morning to late evening.

Business center payment

As for the payment of additional paid services, and in particular transport services, in hotels with high service standards, guests are given the right to choose the form of payment for such services. So, the guest can pay for the rental of vehicles in the following ways, the most convenient for him:

cash (cash) or credit card (credit card) at the cashier of the reception and accommodation service in advance or immediately after the provision of the service. The cashier issues an invoice to the guest;

cash (cash) or credit card (credit card) directly from the driver. The driver is authorized to issue bills and receive payment, including by credit cards, using the imprinter;

ask to deposit the amount for a certain paid service to his general account for payment in the future (room charge) or in another way (late charge).

In European standard hotels, customers prefer the latter method of payment. In this case, the cashier of the reception and accommodation service of the hotel issues an invoice, which indicates the room number, the date of the service, the client's name, the name of the service, the amount payable, puts his signature and must give the invoice to the client to sign. The invoice form consists of three copies, as a rule, white, yellow and pink, which is very convenient for reporting in a hotel and provides a copy effect.

Three copies of the invoice with the client's signature are placed in the cell of the voucher-catalog corresponding to the client's room number for payment at the final settlement.

Some hotels enter into an agreement for the transport service of their customers with third parties or simply offer a service to call a city taxi. In any case, hotel guests must be provided with transport at any time of the day and receive quality service.

In hotels, car parking should also be organized at the proper level. Hotel customers should be provided with information about the nearest car service stations.

(to question 12)

There is a general list of such services:

Availability of a business center;

· Rooms for negotiations;

· Conference rooms;

· Banquet halls;

· Possibility of organizing meetings and various banquets, weddings, anniversaries, as well as special services from coffee breaks to official banquets;

· Provision of translation services;

WI-FI - Internet;

· Telephone communications;

· Equipment for conferences:

1. screens;

2. slide - projectors;

3. flip - charts;

4. LCD projector;

5. TV;

6. tape recorder;

7. black, white and flannel stands;

8. stands with paper;

9. office supplies;

10. name cards;

In addition, secretarial services, simultaneous translation booths, facsimile and photocopiers may also be included here.

Hotels provide conference rooms, usually several, of different sizes for meetings and conferences of the highest level.

A business center is also required. It consists of several conference halls of different capacity, meeting rooms, furniture and stationery. Necessary additional and special equipment can be rented at the hotel service bureau for an additional fee. In addition, it is possible to receive additional services - this is the organization of excursion trips with the provision of guides - translators; it is possible to book and sell air and railway tickets, as well as to book tables in restaurants. A full range of business services is available for the guest 24 hours a day, from copying documents to car rental. It also offers a shuttle service (individual and group) to the airport and railway stations. VIP service at airports, car rental with a driver, visa support and medical insurance policies are possible. As well as booking and selling tickets to theaters, concert halls, circuses and restaurants.

Also, business services include the organization of banquets and other public events.

As a result of studying this chapter, the student should:

know

goals and objectives of units for the provision of additional and related services;
the role and importance of these divisions in the activities of a modern hotel enterprise;
technologies for providing additional and related services;
job responsibilities of employees of units for the provision of additional and related services;

be able to

organize customer service in departments but provide additional and related services, taking into account the rules and norms of international service, modern technologies, forms and methods;
maintain documentation related to this service;
organize the work of service personnel;

own

Methods for assessing and monitoring the quality of the provision of additional and related services in accommodation facilities.

The guest staying at the hotel should feel comfortable; for this, in addition to providing rooms, it is also necessary to provide a wide range of additional services. The range of additional services is determined by the category, purpose, specifics, capacity of the hotel enterprise and other factors. In hotels with a high level of service, the following are required: a business center, a service bureau, a health center, car services, etc., creating conditions for successful work, accommodation and recreation of guests, as well as being a source of additional income for hotels (the share of these incomes can reach 30% ).

Technology of the business center

Business center ( business center) as a structural unit of a large hotel, it usually reports to the manager or deputy manager of the hotel. A business center is necessary primarily for business tourists - people who come for business purposes; here guests can provide the following services:

use of satellite long-distance, international telephone and facsimile communications;
copying works, renting laptops, tablets;
lamination, stitching;
providing guests with a computer for use or installing a computer in the room (at the request of the guest), performing work on the computer;
provision of translation services (written translation from a foreign language into Russian, written translation from Russian into a foreign language, simultaneous interpreter services);
provision of services of a secretary, stenographer;
editing;
rental of video and audio equipment;
the ability to work on the Internet;
rent of special premises for holding conferences, meetings, negotiations, presentations with simultaneous translation systems, including equipment for teleconferences.

In high-class hotels, the business center operates as follows: round-the-clock work or on weekdays - from 7.30 to 23.00; on weekends and holidays - from 9.00 to 21.00.

In some hotels, the business center also provides guests with vehicles (Car Rental Service).

Large Russian hotels with foreign capital, as a rule, have their own fleet of cars. Moreover, car brands of those countries, whose representatives are the co-founders of this hotel enterprise, are mainly used. So, in a hotel with French management, most likely, such car brands as Renault, Peugeot will be at the disposal of guests, and in hotels with German management - BMW, Audi, Volkswagen, etc. Thus, hotel enterprises support their manufacturer. Hotels with a high level of service should provide a wide variety of transport services. Guests can use the car rental service (Rent A Car) with a driver for a trip, for example, to the airport, train station, on business, for an excursion, to visit shops, sports and cultural and entertainment institutions, restaurants, theaters, etc. Typically, hotels practice car rental exclusively with a driver (and this is not an extra security measure). To work with the clients of the hotel, the most qualified, responsible drivers with extensive experience in transport are allocated. In high-class hotels, drivers speak foreign languages, are able to keep up a conversation with guests, talk about the city, about the sights. Drivers must be diplomatic, must keep the confidentiality of information heard from customers during the service; at the same time, sociability, sociability and punctuality are also indispensable professional qualities. The driver must be alert, assist passengers when entering and exiting the vehicle, help passengers with luggage and be responsible for it.

Each individual hotel, of course, has its own tariffs for transport services. The price level depends on the location of the hotel, the brand of the car provided, the number of passengers, the amount of time for the provision of services, etc. Most often, hotels have fixed rates for travel from the hotel to airports, train stations and other popular attractions. Often, hotels provide a discount if the client uses the offer for his delivery to his destination and back. The cost of waiting is also negotiated.

Also, the hotels provide rates for planned one-time trips. Prices are set based on mileage, or hourly rates apply. When paid by the hour, the cost per hour is often inversely proportional to the duration of the trip.

Hotels located relatively far from the city center should provide a free minibus (Free shuttle bus), which runs between the hotel and the city center every day, preferably from morning to late evening. Information about car services and prices for them should be available not only in the business center, but also at the reception desk ( reception), and in the guest rooms of residents.

Employees responsible for taking orders for motor transport services must maintain appropriate documentation (Fig. 2.1).

Rice. 2.1.

Customers should be warned that the order for vehicles must be made in advance (ideally 24 hours) and canceled at least 1 hour before the car is delivered. During the shift, employees of the transport department check the list of orders for vehicles, clarify routes, make adjustments to existing orders, accept new ones, and cancel if necessary. Employees of the transport department write out an order (task) to the driver for each specific order, where they indicate the time the car is delivered to the client, the end time of work or the destination. As for the payment of additional paid services, and, in particular, transport services, in hotels with high service standards, guests are given the right to choose the form of payment for such services. So, the guest can pay for the rental of vehicles in the following ways that are most convenient for him:

in cash (Cash) or credit card (Credit Card) at the cashier of the reception and accommodation service in advance or immediately after the provision of the service. The cashier issues an invoice to the guest;
in cash (Cash) or credit card (Credit Card) directly from the driver. The driver is authorized to issue invoices and receive payments, including by credit cards, using a POS terminal;
ask to deposit the amount for a certain paid service to his general account for payment in the future (Room Charge = late charge).

In European standard hotels, customers prefer the latter method of payment. In this case, the cashier of the reception and accommodation service of the hotel issues an invoice, which indicates the room number, the date of the service, the client's name, the name of the service, the amount payable, puts his signature and must give the invoice to the client to sign. The invoice form is drawn up in triplicate, as a rule, in white, yellow and pink colors, which is very convenient for reporting in a hotel and provides a copy effect (Fig. 2.2.).

Three copies of the invoice with the client's signature are placed in the cell of the voucher-catalog corresponding to the client's room number for payment at the final settlement. Some hotels enter into an agreement for the transport service of their customers with third parties or simply offer a service to call a city taxi. In any case, hotel guests must be provided with transport at any time of the day and receive quality service.

In hotels, car parking should also be organized at the proper level. Hotel customers should be provided with information about the nearest car service stations.

Categories

Popular