In this article, we solve the problem of communication with Vkontakte support, as well as how to write correctly in order to get a satisfactory response from the administration. Read more in the article.

Hello!
In this article I will show how to write to those VK support, as well as how to properly communicate with the contact administration, your request or wish will be approved in 9 out of 10 cases).

There are many reasons for contacting the VKontakte administration.
With all this, the new contact design is not easy to figure out, and sometimes you need to act instantly!
I wrote letters to the contact admins more than once, almost always received the answer I needed.
Everything below.

How to write to the administration of VKontakte, I show you step by step

The first thing I want to note is if a person spams, that is, sends out advertisements to buy something, join his community, sends materials for adults, offers votes for free.
In such cases, it is usually possible not to write to the VKontakte administration.
Just click "come" and indicate the reason.
As a rule, for such major misconduct, VK admins ban scammers almost instantly (usually 15 minutes is enough).

In cases where there are a lot of ads in the community (no more than 3 ads per week are allowed), violence, pornography, ethnic strife is promoted, or there are a lot of such pictures, photos or posts on the account page, often clicking on the "complain" button may not work .

In such cases, it is necessary either for a lot of people to complain (press the button), or write to the VKontakte administration.

How to write to admins in a new contact?
1. In the upper right corner, next to the avatar, click on the triangle.
2. Then, choose "help."

3. On the page that opens, write in the search for questions, you will be offered many similar questions and answers to the one you asked. You go down. Look for the inscription "none of these options are suitable"

After that, you can ask the administration of Vkontakte a question.
If everything was done correctly, you should have such a sign pop up.


4. Press accordingly "ask a question"

The disadvantage of this method is that you have to wait a long time for an answer.
I’ll tell you more, you can multiply the approximate time that is shown by 3.
On average, you have to wait 3 days for a response.

Plus, from a letter to the administration in contact, your letter will definitely be considered and answered.

How to write a complaint or request to the administration of Vkontakte

I had a lot of letters in those VK support.
Almost always I got from them the answer I needed).
The most remarkable case was when my community was blocked for changing the topic).
Well, as it were, in my subject I had nothing to catch, and for which I changed, I was in the first place in the search for a contact.
Every day the group grew by 300 - 500 subscribers due to search results.
Apparently not everyone liked it.
Someone knocked on the VK admins, the public was blocked).
Unblocked in a week.

How did I do it?
Wrote in those. Vkontakte support, they say what happened?
Well, there, everything is as it should be, hello ... I'm an admin ... blah ... blah ... please tell me ...
Answered, for a change of subject.

I write in the next letter.
Sorry, the asshole did not know, they say this will not happen again, I will delete all non-thematic posts.
The answer is, like, don’t do this again, the public has been unblocked, let’s quickly change its name and delete bad posts

In fact, that community was 3 years old, the last year it was not conducted at all, there were around 100k subscribers.
I didn’t need it, so I sold it a week later, since there was a crowd of people who wanted it).

• Guys, you need to communicate with the administration of VKontakte extremely politely.
  Come on and pretend you didn't know the rules turn on the fool
• Write legibly, not a bunch of words. A clear question is a faster answer.
• No need to ask the same question more than once! Wrote, waiting for a response.

Of course, if you use a parser, send massive spam to groups or user walls, polite communication is unlikely to help you, after all, these are the most malicious violators to contact).
For everything else, it will help, verified).
It was an article on the topic: how to write to the Vkontakte administration.
If you have any questions, I'll be happy to answer.
And that's all I have for today
Bye everyone!

Hi friends! This article will focus on the support service on Vkontakte, namely, how you can contact them in order to ask any question, or solve the problems that have arisen related to the VK social network. When I needed to turn to them for help, I didn’t even immediately find where the very page was located, where I could talk to them. That's why I decided to write an article for those comrades who cannot find this disguised support. VK, to be honest, although it looks simple, sometimes you have to look for some details for a very long time.

Immediately I want to say to those characters who are looking for a phone number by which to contact them. Can't be contacted by phone. No, of course, there is a phone number, but it is not advertised anywhere. Even if you manage to find the number, you probably won’t get through to it, and if you manage to get through, you will be sent to solve your problems through the form on the website in VK or via mail. So immediately forget about the phone, and use the methods of communication with them, which I will describe in this article.

How to contact support on Vkontakte from a personal page?

2. Go to the "Help" tab.

3. After you go, a page will appear where the most popular questions are displayed. At the very top there is a small line in which you can write your question and get a ready-made answer if it, of course, will be. But if you didn’t give a ready answer, or you need to contact support, then write any one word in this line. I wrote a word that doesn't exist to save time. After that, a link will come out below, it is called "None of these options are suitable." This is the link we are going to.

4. After you go, you will be taken to a page where you can write to them.

Well, in principle, that's all, write your question and send it, after a while you will definitely receive an answer. An estimated response time will be shown to you after your request has been submitted.

How to contact VK support via email (E-mail)?

There are different situations in life, for example, you cannot write through your personal profile, because you do not have access to it for various reasons, but they need to write. Therefore, there is also a second option, this is an appeal through the mailbox. Sending emails to [email protected] This option of communication is quite long, as they respond on average to such letters within 4 days.

Where can I see the answers?

1. We go under our login and password to the profile from which we wrote.

4. After that, you will be taken to a page where you can see all your support requests, and of course the answers that you were given.

Well, that's all I wanted to tell. It seems that everything was described in great detail, but if something is not clear, then ask questions in the comments.

You can write to the VKontakte support service both if you have access to your personal page, or if you don’t have it. I bring to your attention the most complete overview of the existing methods:

How to write a support letter if you have access to your personal page?

Log in to the site with your username and password. In the upper right corner, point and click on your name. Select the item " Help».

The search page for the VKontakte directory opens. Enter "How to ask a question in support?". We see the text. The third paragraph says:

Unfortunately, we were overwhelmed with an avalanche of questions, so the usual "write to us" button is temporarily unavailable. If you have questions that cannot be solved with the help of articles, use the link

Click on the link and we will be able to enter your question.

An alternative way to contact VK support

After you go to Help, the search page for the VKontakte directory opens. We open the first available section of the help.

Then click on the button "This does not solve my problem", then click on the link "I still have questions."

In the pop-up window, click "Ask a Question".

A support form appears. We fill. We send.

How to contact VKontakte support via email?

You can also contact VK.com support directly using regular mail. All you need is to send an email to the box [email protected]. It takes about 3-4 days to respond to such emails, so please be patient.

Extended page access recovery form

A letter in support of VK.com through the extended access recovery form is a very common way to contact support. It is used in cases where it is not possible to return access to the social network in the usual way. Step by step instructions.

As new ways of contacting VK support appear, I will update this instruction. Just in case, I advise you to bookmark this page. If you have any questions for me - ask them in the comments.

It is very good if the material of this step-by-step instruction of the site is never useful to our reader.

In principle, VK has a powerful and extensive system of automatic questions and answers, so you really don’t have to write to the administrator in VK often.

So, in the memory of the author of the site there was a case with the unauthorized publication of a private home video without the knowledge and permission of the author of these lines. Simply put, the attackers simply posted a private video on the network, for the removal of which they had to turn to the administration in VK.

As a result, the banned video was removed, and the appeal to technical support in VK had its effect. This clearly indicates that it is possible, and sometimes even necessary, to write to administrators.

We will talk about how to contact the technical support of the VKontakte website in this article-instruction.

How to write to the administrator in VK: step by step instructions

1. First of all, we will have to enter our personal account by entering a secret login and password.

We get to the VK Help page:

Finding the answer yourself will be faster than waiting for several days or hours for a response from VK administrators.

Who knows, maybe your question is not so rare, but the answer to it already exists. Then the administrator in VK will not have to write anything.

In case your problem is solved ONLY through administrators, then…

4. Open any help point. For example, the top item is " My page has been blocked!” (or any other item).

Find 2 buttons below the solution: "This solves my problem" and " It doesn't solve my problem." You need to choose the SECOND:

5. Here, choose the last one - the bottom item " I have questions»

6. The information window " Approximate waiting time », where we are informed that the administrators are very busy and busy, that we will have to wait for a response.

This is fine. Look at the waiting time - will it suit you? If yes, click the button Ask a Question".

• Title (top empty field)
• The text of the appeal for the administration (large text field).

In addition, to solve the problem, it will be useful to provide links to the pages of the VKontakte website that have problems or questions. It also doesn't hurt to specify:

• the essence of the problem or question (for example: “Photos are not loaded, an Error pops up”);
• time or date when the problem was detected (for example: “Tried to upload photos yesterday and today - the problem does not disappear”);
• what exactly do you want to receive from VK technical support (for example: “Help me upload a photo to my page” and links to photos or attached photos through the “Attach” option).

8. Upon completion of the formation of your message, when the text of the appeal is ready, click "Send". We are waiting for a response from the administration of the VK site.

In fact, it is impossible to consider all possible problems and questions within the framework of this step-by-step instruction.

Each user of a social network may have their own private questions and problems regarding working with the site system. Nevertheless, this article of the site will teach our readers to make any appeals or look for ready-made answers to their questions and difficulties.

The message form page is opened through special scripts, which become available only after a search for ready-made solutions and in case of not finding answers to requests.

In addition, I would like to note that the answer from VKontakte technical support may not follow immediately. This is natural, given how many requests the VK administration receives daily and hourly.

If you need to wait, the VKontakte system reports this openly, and the user sees a message like:

« Unfortunately, the answer to your question can arrive only after 15 hours…” or something like that. In any case, a correctly composed and sent to technical support message will be answered without fail!

Wait for it, and don't hesitate to ask for help. VKontakte employs ordinary people who will definitely help you deal with your problem.

From a computer, laptop, tablet

To contact the technical support (help center) of the VKontakte website and get help, open this page: Help on the VKontakte website (opens in a new window).

You will see an input line, inside which there is a hint: "Enter your question." Start typing your question or problem description there.

As you enter this, already existing answers to similar questions will appear a little lower - you can immediately see them. If you can't find the answer to your question or the solution to your problem, click the button "None of these options work." Then you can ask a question in support, and a live employee will answer it, but you will have to wait for the answer. The waiting period will be prompted to you - for example, 38 hours. I agree? press "Ask a Question", describe the problem in a little more detail and click "Send".

After that, wait for an answer, but not earlier than it was indicated.

If you can't find how to ask a support question, try typing How to ask a question - the card "How to ask a question in support" will appear - read it, there will be a valid link to create a request.

To contact the official support of VK directly, bypassing the proposed answers and solutions to problems, you can refer to this link: New question. Pay attention again: you will have to wait a long time for an answer, and in 95% of cases the solution is already here: Ready-made solutions to VK problems - just find it and read it.

1. Fifth button on the bottom row.
2. "Help" or "Support"(if you see such an item, click "More").
3. Scroll to the end.
4. If it doesn't work, click
5. Click "I have questions."
6. "The Heart of the Problem" "More about the problem."
7. Click tick or "Create" or top right.

Help - My Questions. The answer will appear there.

From the phone, through the mobile application on Android, iPhone

1. Fifth button on the bottom row.
2. VK pay.
3. Settings (gear button).
4. "Help".
5. Choose one of the ready-made answers that is closest to your problem.
6. Scroll to the end.
7. If it doesn't work, click "This doesn't solve my problem."
8. Click "I have questions."
9. A New Question will open. Fill in "The Heart of the Problem"(a few words, as briefly as possible) and "More about the problem."
10. Attach files (photos, pictures) if necessary.
11. Click tick or "Create" or top right.

You can always find your question in support in the section Help - My Questions. The answer will appear there.

About deleted photos

If you want to contact support so that they can help you recover your deleted photos, first read this: How to recover a deleted VKontakte photo and try to recover them yourself.

If offended, insulted, humiliated

Why is VKontakte support not responding? Why is there no answer? When will they answer me? How much to wait?

When you contact support, they show you approximately how long to wait for a response. Let's say waiting for an answer for two days is normal. Maybe they will answer quickly, or maybe not - it's impossible to say for sure. After all, the support service is very busy.

But even if they wrote to you that you need to wait for an answer (for example) 17 hours, but there is no answer, although this time has passed, it’s too early to panic. After all, this is the estimated response time, which the system calculated based on how the support managed to respond at that time. And how it will turn out in reality, no one knows for sure. It can be 17, and 18, and 34 hours.

Why isn't support responding at all? In fact, this happens very rarely. More often there is a different situation: it only seems to you that you applied there, but in fact you just wrote a comment somewhere on the Internet. Naturally, in this case, you will not wait for any answer. Therefore, you need to be careful.

Easy entry into Contact

For easy access to the VKontakte website, other social networks and mail, use the start page of the site. You will find many wonderful opportunities there.

See more good instructions that can help you:

Attention! There are comments below. But it's not support. It's just some people who write comments here. And in order to actually contact VKontakte support, you need.