Rules for the provision of public services resolution 354. Recalculation for utilities by law

Relations between public utilities and citizens are governed by the rules for the provision of public services by the RF Government Resolution No. 354, as amended in 2017. Read the article about the basic rights and obligations of consumers and suppliers of housing and communal services, as well as disputes between the parties.

from the article you will learn:

Since 2011, the interaction between consumers of housing and communal services and those who provide them has been described in Government Decree No. 354 - the rules for the provision of communal services. This piece of legislation is regularly updated. The latest revision was released on September 9, 2017.

Rules for the provision of utility services according to RF PP No. 354

Until 2011, the relationship between consumers and public utilities was regulated by RF PP No. 307. With the entry into force of the RF GD No. 354, many rules have changed. Among other things, the following innovations appeared in the resolution:

introduced ODN, often becoming the cause of disputes between citizens and management companies;
it became possible to check the quality of provided public services with the help of expertise;
the period of debt for disconnecting services was reduced from 6 to 3 months;
it became possible to pay for housing and communal services directly to resource workers;
consumers received the right to install metering devices in separate rooms (this is necessary mainly in communal apartments), and so on.

In general, the purpose of the document remained the same, although its volume doubled. Obviously, every year there are more and more nuances that need to be included in the rules for the provision of public services. For this reason, there are changes in the decision. The explanations prepared by specialists working in the housing and communal services sector help to understand them.

What is included in the list of utilities?

Obtaining public services is one of the basic rights of a citizen of the Russian Federation, regardless of his place of residence. The necessary list of housing and communal services is supplied to the dwellings on an ongoing basis throughout the year. The only exception is heating. Heat is supplied according to a special regulation issued in each region, depending on weather and climatic conditions.

The rules for the provision of utilities allow the shutdown of all types of resources in case of repairs or accidents. For such situations, the maximum allowable duration is indicated. It is calculated for the reporting period. If during this period the number and duration of utility shutdowns exceed the established norms, then residents can officially file claims.

We list the types of public services that citizens should be provided with.

1. Power supply. Its submission is mandatory, and any interruption is considered an extreme situation and is eliminated as soon as possible. Electricity is supplied without interruption at any time of the day. Its capacity, according to the rules for the provision of public services, must meet the needs of residents.
2. Cold water supply. Cold water is supplied through a citywide or local network. If it is turned off, then drinking water will be delivered to the pump within walking distance. When supplying water, the following requirements are mandatory:
- compliance with sanitary standards;
- proper pressure;
- uninterrupted supply.
3. Hot water supply. The supply is carried out through the central water supply. In its absence, common house or intra-apartment heating devices are used.
4. Disposal of sewage. When water is brought in, its removal is also arranged in parallel. The sewerage system in the dwelling includes a common pipe (riser) and pipes going to it from each of the points of water intake.
5. Heating. During the cold season is available around the clock. The rules for the provision of utilities determine the minimum air temperature that must be maintained in the home.
6. Gas. Houses are most often connected to the gas supply using the main gas pipeline. If it is not available, then it is permissible to use gas from replaceable cylinders or storage facilities specially equipped for it.

The set of utilities depends on the level of home improvement and can vary significantly. If tenants do not receive any resources, then the amount of monthly payment for housing and communal services will be lower. All these points are prescribed in the contract with the service organization.

Changes in Government Decree 354 for 2017-2018

The rules for the provision of public services to citizens in 2017, defined in the RF GD No. 354, once again received a number of changes. The adjustments relate to the most relevant issues for consumers and public utilities. Here are some important updates:

parking spaces began to be considered non-residential premises and individual real estate objects;
public utilities have the right to install control seals and other devices to track illegal interference in the operation of metering devices;
management companies can be fined for unreasonably high rates. This requires a consumer request.

The rules for the provision of public services 354 with changes can be found directly on our website. In the article you will find a link to the current version of this document.

Payment for utility services

Consumers of housing and communal services are obliged to pay them in full every month. Along with duties, citizens also receive a certain set of rights. Utilities must be of an appropriate quality. If the management company does not properly fulfill its obligations, tenants can terminate the contract with it and choose another organization.

In addition to the resources listed above, the consumption of which is monitored by meters or standards, residents pay for a number of other services. The invoice includes the following expenses:

for the maintenance of a multi-storey building;
for major repairs;
maintenance of elevators (if any);
for the export of solid household waste;
for cleaning entrances, adjacent territory and other common property;
to pay for intercoms.

According to the rules for the provision of public services, all these costs are calculated in the management company and entered into the receipt. In some cases, a sufficiently large number of points are formed in it, with which it is far from always possible to deal with the first time. Moreover, each figure must have a justification. Any article fits in in accordance with the current tariffs and prices.

In the receipt, expenditure items are divided into personal, related to a particular apartment, and general house consumption. Many categories of citizens have benefits for paying utility bills. They are indicated as a justification for applying the reduced tariff.

Rights and obligations of consumers and service providers

The rules for the provision of utilities provide strict regulation of the legal relationship between utility providers and their consumers. Chapters 4 and 5 are devoted to this.

The service organization, in accordance with its set of rights and obligations, must (may):

timely provide residents of CU. It is engaged not only in providing the resources specified in the contract with the consumer, but also serves the territory adjacent to the high-rise building, common and apartment premises;
accept requests for repairs and execute them, timely troubleshoot, maintain the house in good condition;
demand timely payment for services within the established time limits, charge penalties and fines for their violations. At the same time, the receipt must necessarily indicate the period in which the consumer needs to deposit money;
receive compensation from the state for beneficiaries paying utility bills at reduced rates;
control how the rules for the operation of engineering networks and technical facilities are observed;
check the meters installed in the apartments, the state of communications;
have access to all premises.

In accordance with the rules for the provision of public utilities, the management companies themselves conclude contracts with utility providers. Residents should be alerted to emergencies that concern them. Announcements about repairs, deadlines for eliminating accidents and other deviations are posted on boards accessible to all residents.

Consumers have their own rights and obligations. In particular, they must (may):

receive services of proper quality in the required volume;
apply for verification of the calculations made with the correction of detected errors;
receive acts and other legally binding documents, with the help of which the damage from accidents is confirmed for its further compensation;
be sure to report to the emergency services about force majeure situations;
timely and fully pay for the received housing and communal services.

The rules for the provision of public services warn consumers against various unauthorized actions. If found, significant fines can be imposed.

Settlement of disputes between consumers and utility providers

The main disputes in the field of housing and communal services are related to:

delayed payments by consumers;
the commission of unlawful actions by tenants (interference with the work of meters, damage to common house property, and so on);
erroneous calculation of payment for CU;
failure of the service organization to fulfill its obligations.

The Criminal Code, according to the rules for the provision of public services, can deal with non-payers of penalties and the disconnection of supplied resources. Contractual debtors can meet halfway and provide installments to repay the debt. Illegal acts are punishable by fines. They can be imposed and collected, including in court.

Consumers in the presence of a complaint turn, first of all, to the management company itself. Most violations are eliminated in this way. In addition to the Criminal Code itself, disputes can be considered:

the administration of the municipality;
housing inspection;
Rospotrebnadzor;
the prosecutor's office;
court.

Attached files

Rules for the provision of public services to citizens according to the RF PP No. 354.doc

Now all the forces of management companies are thrown into compliance Disclosure Standard by Government Decree No. 731. And it is right. However, do not forget that there are other legislative acts that regulate the life of management companies. These include Government Decree No. 354 dated May 6, 2011, which sets out the rules for the provision of utility services to owners of premises in MKD and the procedure for providing information on them.

In addition to the rules for the provision of utility services to owners of premises in MKD, Resolution 354 also contains information on the need to disclose information to residents of the house on the utility services provided. In particular, subparagraph “p” paragraph 31 of PP No. 354 states that the contractor is obliged to provide the consumer of CU by means of a concluded contract, announcements on information boards at the entrances of MKD or in the adjacent territory, on information stands in the contractor’s office, the following information:

information about the executor of the CG (name, legal address, data on state registration, full name of the head, work schedule, addresses of sites on the Internet where the management company should post information about itself);
address and telephone number of the control room, emergency service;
tariff rates for communal resources, allowances for them and details of regulatory legislative acts;
on the right of consumers - to apply for the installation of metering devices to an organization that, in accordance with the Federal Law "On Energy Saving and on Increasing Energy Efficiency and on Amendments to Certain Legislative Acts of the Russian Federation", must satisfy this need and provide installment payments for services;
procedure and form of payment utilities;
quality indicators of CG, deadlines for eliminating accidents and violations of the procedure for their provision;
data on the maximum allowable power of electrical appliances, equipment and household machines that the consumer can use;
names, addresses and phone numbers of local executive authorities exercising control over compliance with these rules;
if it is decided to establish a social norm for electricity consumption in a constituent entity of the Russian Federation, then information about its value, conditions for application / non-use for groups of households and types of residential premises, for consumers receiving old-age and / or disability pensions, for residents of emergency housing stock or with a degree of wear from 70%;
information about the obligation of the consumer to inform the contractor of the CU about a change in the number of registered people in the residential premises;
information on electricity tariffs for the population within and above the social norm of its consumption.

Checks

If information is not disclosed or provided on any issue or appeal of citizens, then consumers of utilities can file a complaint against the management company not only with the GZhI body, but also with the prosecutor's office. The activities of the prosecutor's office are regulated by the Federal Law No. 2202-1 dated 01/17/1992 in the current version of 07/13/2015 "On the Prosecutor's Office of the Russian Federation".

Based on this law, the prosecutor's office has the right to inspect the management company after a complaint or other appeals from the population about a violation has been received against it, as well as file lawsuits and initiate administrative cases. Also, the prosecutor's office can conduct unscheduled inspections of the Criminal Code for compliance with the law and license requirements in the housing sector.

If the prosecutor's office received a complaint or an appeal from citizens, then your management company will receive a request to provide specific information. If the violations are minor, then in the pre-trial procedure they can be eliminated and the applicant can be asked to withdraw the complaint.

Regarding the disclosure of information, the prosecutor's office checks the boards in the entrances of the MKD or in the adjacent territory, as well as information stands in the office of the Criminal Code. At the first appeal to the court, the plaintiff, represented by the prosecutor's office, requires the elimination of the identified violations within the specified period. If the Criminal Code ignores the requirement of the prosecutor's office and the court, then when re-filing a claim, we are already talking about collecting fines from the management company for non-compliance with the Information Disclosure Standard.

Arbitrage practice

We have selected several vivid examples from recent judicial practice to clearly show you how and for what they can be fined management company by Government Decree No. 354.

In the first half of 2015, the Court of Rostov-on-Don ordered Tektonik MC, at the request of the prosecutor's office, to post all the necessary information in accordance with subparagraph “p” of paragraph 31 of PP No. 354 on bulletin boards in the entrances of houses and on an information stand in their office. The order was fulfilled on time, and the management company avoided a fine.

The Primorsky Territory Prosecutor's Office filed a lawsuit alleging violation of license requirements for the management of MKD at the Granat Management Company. The company was accused of violating subparagraphs “p” of paragraph 31 of PP No. 354, since the information required by this regulatory legal act was not placed in the necessary sources.

In the statement of claim, the prosecutor demanded, within a month from the date of entry into force of the court decision, to place information about the executor of public services of the Granat Management Company in a number of MKDs that are managed by the company.

In June 2015, the management company "Granat" turned to us with a request to help in solving the problem related to the disclosure of information. We satisfied the request of the management company, thanks to which MC "Granat" managed to avoid a lawsuit to initiate an administrative case and fines that could result from the consideration of such a case. The demands of the prosecutor's office were satisfied in time.

Solution

What needs to be done in order not to fall under the order or administrative penalty of the prosecutor's office and the GZhI? First of all, comply with the licensing requirements for management companies and comply with the Information Disclosure Standard (Government Decree No. 731).

To fully comply with the Information Disclosure Standard, you must place information about your management company and managed homes in all sources required by law:

Online Housing reform
on the UK website
at the information stand in the company's office

Please note that par. "p" clause 31 of Government Decree No. 354 establishes another source for the disclosure of information - this is a bulletin board in the entrance of an apartment building. Therefore, you will need to duplicate information about the provided utilities also in this source of information.

Of course, you can't keep track of everything, and we are well aware that in addition to your main job, you also have to deal with paperwork, as well as explore the Internet. Often the staff of the management company is limited to a small number of employees (no more than 3-5 people). Everyone is busy with their own business and cannot take on additional work.

But with the introduction of licensing management companies have to find a way out of the situation. You can act, for example, as MC "Granat", which turned to us for help. As a result, they received a ready-made MC website that fully complies with the requirements of the Information Disclosure Standard.

As a result, the necessary information entered on the Housing and Public Utilities Reform portal was automatically integrated into the site of the management company, from where the management company was able to print out the completed copies and arrange with them an information stand and a notice board at the entrance of the MKD.

We help management companies avoid thousands of fines and disqualification. We already have a lot of experience in this business. Contact us for help! We are always ready to help you!

The rules for the provision of public services are strictly regulated by the state legislation of the Russian Federation. The list of instructions regulating the process includes both federal legislation and local legal acts and official regulations. A citizen who has legal information can defend his legal consumer rights in every instance. One of the main rules will be the observance by the tenant of his direct obligations in the field of housing and communal services (housing and communal services). In other words, there should be no claims against him.

Payment for utilities is a significant part of the funds of an ordinary citizen, and this does not depend on whether he is the owner of the property or uses it as a tenant. The rules for providing utility services to owners and users of premises are the same. However, it is possible and necessary to reduce the amount on the utility bill, if required. All rules for the provision of public services to citizens will be discussed below.

The list of utilities is determined directly by state legislation, or rather, the Government of the Russian Federation, the definition of which is valid throughout Russia. Among other things, this list of services must be provided by the contractor for the entire calendar year. The only exception is heating. Heating utilities are provided seasonally.

However, the legislation also defines the time intervals for carrying out repairs, and also takes into account unforeseen emergencies. In these cases, time limits are provided for the repair and elimination of the accident.

When utilities provide services of poor quality during the year, that is, the number of disconnections exceeds the value provided for by law, then residents have the legal right to file an official claim or complaint against unscrupulous "communal services". This is stated in the law on the protection of the rights of consumers of housing and communal services.

The mandatory list of services that communal structures must provide includes the following items:

The complex of utility services directly depends on the comfort and availability of certain engineering networks of a particular residential building.

In the event that the house does not have some engineering communications, then payment for them will not be charged. Consequently, the cost of its maintenance will be lower due to the absence of an appropriate deduction point.

GD number 354 on the provision of public services, adopted in 2011, is the main legislative act that regulates all activities of housing and communal services. This document is edited quite often, and, therefore, the newest rules for the provision of public services, that is, their latest edition, will be relevant.

The sections to pay attention to are:

This resolution is publicly available, and therefore, every citizen who is interested can study it and monitor compliance with the rules for the provision of public services and the actions of cash settlement centers in the field of calculating payment for services.

In the latest edition of the Decree of the Government of the Russian Federation, the description of non-residential premises has been clarified. To specify the status of the premises and payment for the corresponding category, you need to refer to the new version of the legislation. All disputes between homeowners and housing facilities regarding maintenance and payment for non-residential premises can be resolved in court.

In accordance with Art. Articles 80 and 81 of the Government Decree are now obliged to check the installed metering devices. That is, after the consumer's application, the utility service must take the meter readings within ten days and check its serviceability. Previously, the legislation provided for the verification of meters once every 6 months. Now this period of time has been reduced to a quarter, that is, once every 3 months.

When utility workers, for any reason, do not have access to private meters, the payment will be calculated based on the number of registered residents in this particular room.

According to chapter 9 of the mentioned federal law, due to incorrect calculation of utility bills, which entailed an overpayment for services rendered, a fine of up to 50% of the amount of the incorrect calculation is provided.

The rules according to which utility bills must be paid are described in Chapter 6 of the Federal Law. Each homeowner must pay the full amount of utilities rendered to him. However, in addition to the obligation, every citizen is also entitled to verify the validity of charges. The quality of the services provided and their compliance with the standards are also taken into account. If the management company raises tariffs and performs its obligations poorly, the tenants have the right to change it to another by terminating and reissuing the contract.

In addition to the services described above, which are paid in accordance with the readings of individual metering devices, the rent also contains such items as:

home service;
building overhaul;
keeping the yard clean;
elevator maintenance;
maintenance of cleanliness of common areas, stairs and elevators;
garbage disposal and maintenance of common communications.

All figures included in the "fatting" are calculated by the specialists of the servicing office on a monthly basis. There are many items included in the rent, according to which they must be justified and correspond to the tariff units valid for the current date.

All receipt items can be divided into 2 types of costs:

private;
common house.

If the tenant has some benefits for paying utility bills, then the category of the benefit and the grounds for the reduction in the tariff must be indicated.

Paragraph 54 of the new Rules prescribes the calculation of fees for heating and hot water services, if the contractor wishes to make the calculation on his own.

When drawing up a contract for the provision of public services, all conditions, obligations and responsibilities of the parties should be taken into account. If any condition is omitted, the conflict situation will be resolved on the basis of legislative norms and rules. The main document for drawing up a contract for the supply of services is paragraph 124 of the Rules.

When drawing up a standard form of a contract for the provision of public services, a number of actions should be carried out:

declare in writing the desire to conclude contractual obligations for the provision of services and attach the entire mandatory package of documents;
obtain a preliminary draft contract from the service provider and correct disagreements on points, if any;
draw up an additional agreement on the absence of claims and the elimination of disagreements;
sign a contract for the provision of services.

As for the contract itself, it must necessarily indicate the tariffs for the services provided. In addition, liability is provided for both the party providing the service for its poor quality provision, and the consumer for violation of the terms of this agreement.

There are situations when the contract is drawn up retroactively. The legislation provides that the party providing the service may transfer the draft contract to the consumer within 20 days from the start of the provision of these same services.

The consumer has 30 days to adjust the terms or agree to them. At the end of the period of time allotted by law, the contract will be considered automatically concluded.

To draw up the described contract, the service provider should submit the following package of mandatory documents:

In the event of inaccuracies in the submitted documentation or the provision of an incomplete package of papers, the service provider must notify the consumer of this fact no later than 5 working days

In addition to the terms of the concluded contract, the parties must strictly comply with the rules prescribed in chapters 4 and 5 of Federal Law No. 354 and governing relations between the parties.

As for the organization of the utility supplier, its rights and obligations are given in articles 31.32 of the Federal Law:

The housing company has the right to choose a direct service provider independently, as well as to enter into a contractual relationship with him. In the event of planned repairs, accidents and other disruption of service delivery, the company must notify tenants by means of an announcement in designated areas. Legislation supports owners and tenants in the fight against unscrupulous service providers in a way that protects consumer rights.

In the event of the provision of services of unsatisfactory quality, the user has the right to record his claims in the book of complaints and suggestions. The latter, in turn, must be available from each service provider.

According to the received complaint, not only appropriate measures must be taken by the company's managers, but also a written response to this must be issued within a period equal to three working days. This is stated in Art. 31 of the current legislation.

Basic rights and obligations of the consumer, articles 33, 34:

According to Article 35, the tenant does not have the legal right to perform the actions prohibited to him, for this the state provides for heavy fines.

According to Article 309 of the Civil Code of Russia, all obligations must be properly performed in accordance with contractual terms and applicable law. The parties do not have the right to change the terms of the contract unilaterally, as well as not to fulfill their obligations.

For a single non-payment of the amount, according to Resolution 354, amended from January 1, 2017, the legislation does not provide for any liability.

Previously, failure to pay by the due date threatened to accrue fines and penalties. To date, this punishment is provided if a citizen is late with payment for more than 30 days.

The reason for making the appropriate changes was the crisis situation in the country, which led to a delay in the payment of wages to citizens.

However, in parallel, sanctions were tightened against those citizens who deliberately do not pay utility bills.

Until the beginning of 2017, the penalty rate was equal to 1/300 of the refinancing rate of the Central Bank of the Russian Federation.

To date, the stakes are distributed as follows:

1/300 for a period of non-payment of 31-90 days;
1/130 for non-payment of 91 or more days.

However, the government does not stop at the amount of penalties for malicious non-payers, since conscientious tenants suffer through their fault. In the future, it is planned to increase the amount of the penalty.

The user of housing should be aware of the following about the procedure for the provision of utilities.

The main responsibility for non-payment of utility bills lies directly with the owner of the apartment, in contrast to the users of municipal housing.

The rules of utilities are for the homeowner to pay bills on time.

In the absence of regular monthly payments for services rendered, representatives of the housing and communal services sector can:

Warn in writing and offer to pay the debt without imposing penalties.
Visit the defaulter and verbally explain the threatening consequences and penalties.
Suspend the provision of services.
Start a lawsuit to recover arrears in payments.

The latter method is the most inconvenient and costly for both parties, therefore, whenever possible, utilities are trying to resolve the issue peacefully.

As for the debt itself, during the process, due to the accrual of penalties on it, this amount can increase significantly.

If the court decides in favor of utilities, they will be required to pay off the amount of the debt in full.

Most residents of high-rise buildings and houses with more than two or three apartments clearly know the rules for providing utility services to users and owners. Relations between the owner and the executor are regulated by government decree number 354 with current changes and an annex to it, made in 2019. In addition, there is a decree number 307, which also has a list of rules for the provision of public services. It is quite difficult for an ordinary layman to understand all interpretations of the law. Also, the law regulates the performance of work from utility companies on a preferential basis in accordance with income and a living wage (government decree number 354, paragraph 62).

It is sometimes simply impossible to delve into all the nuances of resolutions No. 354 and No. 307, as well as the rules for the provision of public services to Russian citizens without a legal education. Our experts will explain to you each paragraph of Decrees No. 354, 307, 62 with all the changes and annexes to each legislative act.

Lawyers will competently explain the obligations of the housing and communal services in the provision of their work in compliance with the rules for the provision of public services and the rights and obligations of the consumer in 2019 completely free of charge.

It is only necessary to describe your problems with housing and communal services in the feedback form and get an explanation of the law on the rules for the provision of public services to the civilian population in 2019.

In order not to get into a situation where housing organizations stop temporarily performing their work on servicing your living space, you need to clearly know all the nuances of Decree 354. Legislative act number 354, as amended, dated September 2019, contains the basic rules for the provision of utility services to owners and users, providing maintenance work for apartment owners in high-rise buildings. The obligations of consumers in relation to housing and communal services are also prescribed there. This resolution consists of several sections and applications. The main sections contain the procedure for the provision of housing services.

Decree 354 contains the rules for the provision of public services to citizens and consists of the following sections:

conditions for the provision of housing services;
the correctness of drawing up a contract for the provision of housing and communal services and drawing up annexes to it in 2019;
obligations of consumers in relation to housing services and their rights in accordance with the law;
duties of housing and communal services and what they are entitled to in accordance with the law;
the correct procedure for paying for the services provided, calculating the cost for housing conditions;
a description of how to correctly take into account the consumption of housing resources in the presence of meters, the correctness of the assessment of readings, the obligations of consumers to monitor the correct operation of meters;
the procedure for recalculating the cost of housing services rendered in a situation where the apartment is temporarily empty, without tenants;
the procedure for recalculating the cost for the rendered housing and communal services, if a fact of violation of the rule for the provision of communal services to owners and users in violation of the law was revealed;
the procedure for determining the fact of non-performance of housing and communal services of their duties in the proper manner, which establishes the law;
in what cases the law fixes violations of the rules provided by utilities in 2019 by consumers and suspends the provision of housing benefits by housing and communal services and management companies;
description of the supply of cold water to consumers using a standpipe in accordance with the changes in 2019;
features of gas supply through the central gas supply network;
rules for the sale of gas to consumers in cylinders;
the rules that the law has established for sellers of solid fuels;
the responsibility that both the supplier and the consumer bear in case of violation of at least one of the rules provided by utilities in 2019;
features of control over the execution of Decree 354 and its annex.

Also, the composition of the 354th government legal act on the provision of housing services includes two applications. The first appendix is about the requirements for the quality performance of their work by housing services that the law imposes. The second appendix is about the order in which all payments necessary for the consumer are calculated in 2019.

General provisions of resolution 307

Another document that, according to the law in 2019, regulates the provision of public works for consumers is government decree number 307. It also has several subsections and two appendices. The main provisions of this law are the rules for the provision of housing and communal services that are provided to the population, as well as the calculation and procedure for payment for already received services. The first appendix that characterizes this regulation contains information on how pay changes if housing companies perform their work inadequately in relation to quality standards.

The second appendix describes the calculation of the amount of payment for the performance of their work by housing and communal services employees. It should be borne in mind that all the norms of laws that relate to the topic we are discussing are constantly changing.

For example, the first annex of the 307th resolution for 2019 has already lost its force. But there is also a list of rules on the provision of services by housing and communal services to beneficiaries. Who is included in this list, what is the procedure for obtaining preferential work from the management company? By contacting experienced lawyers through the feedback form directly on the site, you can get full answers to all your questions. Our specialists keep track of all changes in housing legislation in a timely manner. Consultation of competent persons will be received by you in a timely manner and absolutely free of charge.

In conclusion about public services

In order to be able to check the compliance of the works of the housing and communal services specified in the received receipt and the actual performance of these works (as well as the provision of services), it is necessary to clearly know the obligations of management companies in relation to users.

Here is a sample list of responsibilities of utilities:

proper quality of drinking water supply process;
proper quality of the hot water supply process;
organization of water disposal (sewer systems);
disposal of citizens from accumulated household waste in accordance with the norms of SES;
maintenance of heating systems in proper condition and timely uniform supply of heat to apartments;
supply of residents with electrical energy;
supply of residents with gas around the clock;
provision of lighting and heat for premises in common use;
monitoring compliance with the rules established by the fire services;
caring for the flora of the yard;
carrying out repair work of all existing types;
carrying out activities aimed at preparing the operation of the house in different seasonal periods;
measures to keep public property in good condition;
regular inspection of technical premises.

A more detailed acquaintance with the list of services provided by public utilities will allow you to avoid deception from the actions of management companies and housing and communal services. Write about your problems to our specialists and you will be advised on any matter from the field of housing law.

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