Rules for cleaning stairwells in an apartment building. Cleaning standards in the entrances of apartment buildings
We live in a five-story building, all apartments are privatized. We had a janitor, but his position was abolished. Are the tenants obliged to clean the stairwells and the adjacent territory themselves, or is this included in the concept of “maintenance and repair”, for which we already pay?
Indeed, as a general rule, the concept of "maintenance of common property" includes cleaning the entrance and the adjacent territory.
- § Clause 11 of the Rules for the maintenance of common property in an apartment building, approved by Decree of the Government of the Russian Federation of August 13, 2006 No. 491
But each specific contract may establish its own set of services. Therefore, you need to carefully read your contract with the management company, which should contain a list of the services it provides.
- § P. 3 Art. 162 of the Housing Code of the Russian Federation
How to force the management company to make repairs at the entrance, read in detail in our other article. Samples of complaints and claims in the application. If you don’t find cleaning there, then you yourself will have to decide the issue of cleanliness in the entrances and near the house. There is nothing illegal in this. If the service is not indicated in the contract, then the management company is not obliged to provide it.
In order to include cleaning in the list of services, it is necessary to hold a general meeting of owners. If more than half vote for it, it will be considered that the decision has been made. Contact the management company with the minutes of the meeting, after which the cleaning clause should be included in the contract. Just keep in mind that you will have to pay extra for this work.
But if cleaning is prescribed in the contract with the Criminal Code, but in fact it lies entirely with the tenants, then this is a violation. You need to write a claim in which you demand to immediately start cleaning in accordance with the terms of the contract. Such a claim is made in free form. Under it, several owners can subscribe at once, or maybe only one makes no difference.
If there is no positive reaction, feel free to contact the housing inspectorate with a complaint against the management company. If this unit exists in your area, you can find out from the administration. If not, then contact the State Housing Inspectorate of your region or city.
Cleaning of stairs, entrances and adjacent areas in apartment buildings, in accordance with Russian law, is carried out by the management company. Residents of apartments should not do this on their own. In case of improper care, they can write complaints to the authority and hold the company accountable.
The standards for cleaning the entrances of apartment buildings are spelled out in the law.
The basic rules and regulations regarding cleaning are spelled out in article 36 of the Housing Code of the Russian Federation. However, in practice, situations often arise when cleaners do not come or do their job improperly.
As a result, the residents of the house are forced to carry out cleaning on their own, organizing their own schedule. They are not required by law to do so. You can write a complaint directly to the housing and communal services, but achieving the timeliness and quality of the work performed is not as easy as it seems at first glance.
Housing and communal services appoint a special cleaner for each of the sites. Depending on the workload and population of the settlement, the employee serves from 3 to 10 or more houses. That is why the claims relate to the frequency of cleaning. It is possible to solve this problem only with the installation of a special resolution from senior positions. If there is no cleaner at all, then this is a direct violation of the legislative norms of the Housing Code.
Not only does the Code govern standards for cleaning the entrances of apartment buildings. This issue has also been discussed in:
- GOST 51617-2000 “Housing and communal services and obligations”;
- Decree of September 27, 20013 “Rules and norms for the operation of the housing stock”;
- Decree of April 3, 2013 No. 290.
Housing and communal services workers are guided by these acts when cleaning. They prescribe to whom certain sections are assigned, the frequency of work carried out, how much time is allocated for a certain entrance. To challenge these norms and rules, even if the tenants are not satisfied with how often the cleaning lady comes and how well she does her job, will not work.
If the residents officially prove that the cleaning is unsatisfactory, or the employee is hiding from his duties, then a complaint can be filed. An application from tenants with addresses and signatures of the applicants is written in the name of the head.
It is not necessary that all signatures be collected, but it is better that the document be signed by as many people as possible. In such a case, the complaint shall have priority. The head, in accordance with the decree and acts regarding the cleaning of houses, has the right not only to issue a fine to the employee for this, but also to dismiss him for negligence.
Types of jobs
Cleaning work takes place not only on the landing. Elevators, attics, basements, corridors near the doors to the apartments are included. It is also obligatory to clean other premises, for example, utility or technical ones, which are not the property of the residents.
The company carrying out the work undertakes to carry out minimum actions to ensure cleanliness and order in the apartment building. You should not think that the cleaning lady will wash the floors every day or wipe the walls perfectly right after they are spray-painted by vandals.
Decree No. 290 determines the procedure and frequency of cleaning. Cleaning and wet cleaning are carried out in the following areas:
- landings;
- doors to shields for supplying and distributing electricity to apartments;
- boxes for letters and receipts;
- corridor and landings;
- vestibules;
- elevators;
- window sills;
- window bars.
It is for the implementation of these actions that the bulk of the money paid by the tenants goes. Wet cleaning works are carried out most often.
The schedule may be different - depends on the conditions of the company. But most of the time it looks like this:
- mopping wet floors (possible when using a wet broom or brush) of the first and second floors, as well as the elevator and the last garbage chute site - daily or once every two days;
- washing floors wet from the first to the last - once every two weeks;
- wet cleaning of the front part of the entrance - once every two weeks;
- window washing - once a year;
- cleaning the window bars from the first to the second entrance, cleaning the garbage chute - once a week;
- thorough cleaning of the electrical panel, entrance doors, mailboxes, plafonds that protect the light bulbs on the floors - once a year;
- thorough cleaning of railings and radiators on all floors - once or twice a year.
Residents who see certain inconsistencies should not immediately contact the authorities. It is possible that the janitor is doing his job according to plan. If in the next entrance they started washing windows or railings on the stairs, and the residents do not yet have a certain entrance, then this may mean that the cleaning has a different plan.
Apartment owners have the right to demand a cleaning schedule at the service. If it is indicated there that the work was carried out, but in fact their result is not noticeable, then it makes sense to start proceedings.
Their periodicity
The frequency of cleaning works depends on their type.
The frequency of cleaning certain areas is prescribed in the Regulation on the provision of housing services. Every day, not including holidays and Sundays, the cleaning lady must sweep the landings and staircases from the 1st to the 2nd floor with a wet broom.
However, work can be carried out twice a week if there is no garbage chute and elevator. If a garbage chute and an elevator are present, then wet cleaning of the first floors is carried out once a week. Other rules are:
- every day, not including holidays and Sunday: cleaning near the garbage chute, washing the floors in the elevator;
- 1 time per week: cleaning of the territory adjacent to the entrance, thorough cleaning of the front room;
- 2 times a month: washing the landings completely from the first to the last floor, brushing the walls of the elevator and the walls in the entrance;
- 2 times a year: washing of railings and stairs, window sills and radiators;
- 1 time per year: washing attics, windows, ceilings, basements.
The frequency does not depend on how many floors the house has. That is, a house of 9 or 20 floors should be cleaned at the same frequency.
quality requirements
Cleanliness requirements for each tenant may be different. The cleaning specialist will not adapt to the requirements of the residents of the apartments, he performs work in connection with the requirements. It should be understood that cleaning in a new building or an old Khrushchev will ultimately look different.
If it takes a cleaner a couple of minutes to bring the entrance to the new house into proper shape, then getting rid of the “dust that has been accumulating for decades” in Stalin or Khrushchev will not work. Satisfactory quality of cleaning is stated if:
- there are no puddles on the floor, highly visible pieces of dirt and dust;
- no cigarette butts and bottles, packs of food or products;
- there is no unpleasant smell from the garbage.
Separately, it is worth noting the issues of vandalism. Residents think that the cleaning lady should wash off the inscriptions left by paint or other means on her own. Washing the walls of the entrance at the request of the Decree is carried out twice a month. At this time, the cleaning lady's attention can be drawn to the drawings that appeared on the walls of the entrance or elevator. However, if a specialist cannot remove the inscriptions using a standard set of household chemicals, then he will not do this. In this case, the residents themselves must reduce the damage caused.
What to do in case of poor-quality cleaning, where and how to complain
The maximum number of residents of the entrance should sign the complaint!
In the event that cleaning is not carried out at the frequency stated in the schedule, or the schedule itself does not comply with the regulations, and also if the tenants are not satisfied with the quality of the work being done, they can write. First of all, it is worth contacting a local company that provides cleaning services. The application is written in general from the residents of the entrance.
The maximum number of signatures is collected. The situation is signed in detail, a document is submitted addressed to the head of the organization. Certification from a notary or any seals is not required. In 95% of cases, the problem is solved at this stage: a new cleaning plan is drawn up, measures are taken, up to dismissal, in relation to the employee. The following are referred to as:
- Rospotrebnadzor;
- Housing district or city inspection;
- Local prosecutor's office.
Residents state in a free form what exactly does not suit them. The more points, the better. It is important to collect as many signatures as possible. The utility bill includes the services of a cleaning company, and sometimes this is a lot of money - you should not be negligent about cleaning the premises.
In some cases, tenants enter into their own contract with the management company. It specifies the frequency and type of work. Notarized. In this case, if the company does not fulfill its obligations, it makes sense to file a lawsuit with the prosecutor's office and demand the return of the money spent for paying for services.
Responsibility for order
Responsibility for the order lies entirely on the shoulders of the management company, unless an individual agreement is drawn up confirming the opposite. Cleaning by tenants is not the norm.
Two Regulations and an article of the Housing Code summarize that the public service that manages a certain area of the city bears full responsibility. Cleaning is done on time, satisfactorily and above quality. The scope of responsibility includes not only stairs, elevators and windows, but also the supporting structures of the building, technical systems and engineering equipment.
If the electrical panel that distributes energy to the apartments has become unusable due to the actions of the cleaning lady or her inaction, then the fault lies with the utility company. Note that the breakdown of railings, elevators, damage to walls and premises, if this did not happen through the fault of the cleaning lady, does not concern the enterprise.
Controversial issues and methods of their settlement
Controversial issues will be resolved by a commission created by the management company.
The cobwebs that have accumulated on the ceilings, dirty garbage chutes, a layer of dirt on the walls and sticky railings cause a lot of problems for residents of an apartment building. This is especially true for citizens living in small towns and urban-type settlements.
There simply are not enough specialists who would regularly clean the premises. Own rights can be proved only if the application was correctly drawn up, the veracity of the information was proved. The application is considered within a month (it should be understood that during this period the situation may change).
Within a month, the management company undertakes to create, which will consider the issue, look at the object and record violations. If the application does not require delay, then it is considered within five working days.
Self-cleaning by tenants
Self-cleaning of the entrance and the surrounding area is not within the competence of the residents of the house. This is due not only to the fact that they donate money for these services, but to the fact that it is dangerous. The cleaning plan includes washing the windows and the electrical panel - traumatic activities.
It makes no sense to complain that the residents themselves do the cleaning, and there is no employee on this issue. The established commission will come to the facility and note that sanitary standards have been met, so the requirements will not be satisfied. It is convenient to conduct it, that is, it is convenient to distribute the work schedule if the entrance or house refuses the services of a utility company. This procedure takes a lot of time and is not always available.
In Russia, cleaning standards in apartment buildings are strictly prescribed. Residents have the right to choose a sanitation inspector. But do not think that maintaining cleanliness and order is the task of one cleaner.
If drunken companies regularly gather at the entrance, making a mess and unsanitary conditions, or if the walls have become a “canvas” for teenage vandals, then it makes sense to put doors with a combination lock, in extreme cases, even contact law enforcement agencies.
State standard of the Russian Federation “Housing and communal services. General Specifications” clearly stipulates how often it is necessary to clean entrances, elevators and so on. If you don’t observe anything like this in your entrance, feel free to file a claim with the organization that provides housing and communal services to your home.
Related materials:
We left the apartment in the morning on the landing - and the mood immediately deteriorated? Or, on the contrary, they returned in the evening - and even with guests! - and almost got stuck in a pile of rubbish right in front of the elevator? What to do if the person whose duties include cleaning the entrance (including the elimination of annoying advertisements in elevators) neglects these duties? What norms exist for cleaning entrances and stairwells and what document regulates them?
This document, which clearly regulates all the actions of a cleaner, is called.
Decree of the Government of the Russian Federation No. 290 dated April 3, 2013, which entered into force on April 20, 2013 (confirmed by the response of the Gosstroy of the Russian Federation dated June 25, 2013), specifies the minimum list of works and services designed to ensure the proper level of maintenance of common property in an MKD (apartment building). Clause 23 of the List contains a list of works related to the maintenance of premises belonging to the common property of an apartment building. Works on cleaning the entrances to the MKD are mandatory and from 04/20/2013 the MKD management company is responsible for their organization. She also develops a schedule for cleaning the entrances, which is prescribed in the appendix to the MKD management agreement.
Frequency of work on cleaning entrances and stairwells
Type of work | Type of equipment on stairwells |
|||
no equipment | garbage chute | elevator | garbage chute and elevator |
|
Wet sweeping of landings and marches of the lower 2 floors | daily | daily | daily | daily |
Wet sweeping of landings and marches above 2nd floor | ||||
Wet sweeping of places in front of the loading valves of the garbage chutes | daily | daily |
||
Washing of landings and marches | ||||
Elevator floor cleaning | daily | daily |
||
Wet wiping of walls, doors, plafonds and ceilings of the elevator car | ||||
window washing | 1 time per year |
|||
Cleaning the area in front of the entrance to the entrance. Cleaning the metal grate and pit. | 1 time per week |
|||
Wet cleaning of walls, doors, plafonds, etc. | 1 time per year |
|||
Wet wiping window sills and heaters | 2 times per year |
|||
Also in this document, standards for cleaning garbage chutes in the entrances of residential buildings are prescribed. Here is what cleaners are required to do:
Periodicity of work on maintenance of garbage chutes
No. p / p | Type of work | Periodicity |
Preventive inspection of garbage chutes | 2 times a month |
|
Removal of garbage from waste bins | Daily |
|
Cleaning of waste bins | Daily |
|
Cleaning the loading valves of garbage chutes | 1 time per week |
|
Washing of removable bins | Daily |
|
Washing the lower part of the shaft and the gate of the garbage chute | 1 time per month |
|
Cleaning and disinfection of all elements of the waste chute | 1 time per month |
|
Waste bin disinfection | 1 time per month |
|
Blockage removal | as needed |
The following types of work are carried out once a year:
- window washing;
- cleaning the area at the entrance to the entrance;
- cleaning of pits and metal gratings;
- wiping with a damp cloth the following objects: walls, attic stairs, window bars, doors, plafonds on stairwells, mailboxes, cabinets for electric meters, low-voltage devices.
Twice a year dust is swept from the ceilings, window sills and heating appliances are wiped with a damp cloth.
If you have not seen anything like this in your stairwell for a long time, if the last cleaning of the entrance was done in the last millennium - feel free to apply to the organization that serves your home. If this does not help, go complain to higher authorities.
Andrey Sokolov
Articles written
Often the condition of apartment entrances leaves much to be desired. Who should have such a problem as cleaning the entrances? Who should be responsible for cleaning the house? According to the law, public utilities, that is, management companies (MC), must monitor the cleanliness of the entrance. All services provided must be recorded in the contract, which the residents of apartment buildings sign.
The Housing Code (hereinafter referred to as the LCD) also did not bypass this aspect and established certain cleaning standards. If the tenant is not satisfied with the quality of the services provided, it is necessary to revise the terms of the contract with the management company, which should be in the hands of every apartment owner. Maybe such a service is simply not on the list?
Legal aspect
Cleaning of non-residential premises in an apartment building is legally carried out by the management company. What happens in reality? Often, residents clean the entrance themselves or hire staff to clean the entrances at their own expense. It turns out that residents monthly pay for the cleaning of entrances in utility bills, but they do not receive such a service.
The cleaning standards specified in the Housing Code of the Russian Federation provide for restoring order at a certain frequency. In addition, there is a special document - “Housing and communal services. General technical conditions". For example, utilities are required to provide basic cleaning every day.
Every day, cleaners must sweep the grounds of the 1st and 2nd floors and at the same time use a damp broom. If the broom is not moistened, then such cleaning does not meet the established standard. The job description of a cleaning lady provides for the procedure and rules for cleaning. If the house does not have enough floors for an elevator, such cleaning is done twice a week. Cleaning frequency means:
- weekly cleaning (sweeping entrances and stairwells, areas under the canopy of the entrance);
- once every two weeks (wipe the elevator cabin);
- twice a month (sweeping stairs and platforms from the 3rd floor and above);
- every six months (wiping battery radiators and window sills with a damp cloth);
- every year (washing walls, windows, doors and other components of the entrance).
The cleaning schedule assigns the following to the technical staff:
- clean garbage daily, wash removable garbage bins;
- clean the loading valves one day a week;
- monthly clean and disinfect all elements of the garbage chute;
- twice a month to inspect the garbage chute for the purpose of prevention;
- constantly monitor that there is no blockage in the pipeline for draining debris.
The listed rules are specified in the LCD RF, but are they observed in reality or not? It is important for each tenant to know them and control the work of public utilities, since a third of the amount on bills for housing and communal services is paid for this monthly. Any resident has the right to receive high-quality cleaning, as he pays for it.
It happens that low-quality services are provided by the staff themselves, citing that they will not work to the maximum for such little money. It should be remembered that their salary is not the problem of the inhabitants of the house! If the cleaners do not clean the entrance and violate the instructions, you must complain about the quality of their work to the management company.
How to fight for cleanliness in the entrance
So that cleaning in the entrance of an apartment building does not fall on the shoulders of those living in it, you need to act - file a complaint about the failure of public utilities to fulfill their direct duties. The legal basis for the appeal will be the contract signed with the management company. Here is a list of organizations where to complain about poor-quality cleaning:
- head of the management company;
- consumer organization;
- district, city or regional administration.
- introductory part (to whom the complaint is addressed, who is the applicant);
- reasons for the appeal;
- what violations were recorded;
- what requirements are put forward by the applicant;
- what will be done in case of failure to correct violations;
- applications (evidence base);
- date and signature.
We like to see cleanliness and order in public areas, which include the entrances of residential buildings. We pass through these rooms several times a day. Keeping him clean is a necessary and important part of the overall culture, because he is the face of the house.
Not all people living in high-rise buildings can proudly report that the cleaners from the management company clean the entrances. Much more often, this function is carried out by the residents themselves. Not everyone knows that there is an approved list of services that employees of the housing and communal services are required to provide. Among them are sweeping and wet cleaning in entrances and stairwells.
Oddly enough, but the payment for them is already included in the bill for the apartment, and their provision may not be carried out. People get out of this situation in different ways:
- They hire a cleaning lady at their own expense.
- Carrying out cleaning on a first-come, first-served basis.
Both options have one main drawback: double fees for the same range of services. Legislation regulates the standards for the implementation of such work. Every day, housing and communal services employees must sweep the stairs and platforms of the first 2 floors with a wet broom, wash the floor in the elevator and in front of all the doors of the garbage chute. Every week they should:
- Sweep all stairs and landings with a damp broom.
- Clean up areas under the entrance canopy.
- Clean the metal grate and the dirt collector underneath.
In houses without an elevator and a garbage chute twice a week sweep the stairs with a damp broom and 
grounds of the first 2 floors. The rest are cleaned at intervals of 2 times a month. Every month, in houses with an elevator and a garbage chute, all stairs and platforms should be cleaned. Wipe the elevator cabin with a damp cloth once every 2 weeks.
Once every six months wipe radiators and window sills with a damp cloth. It is necessary to wash windows, walls, ceiling lamps, doors, mailboxes, ceilings, bars on windows, stairs to the attic or roof annually. Another thing is that this is not always observed.
In the case when in practice these services are not provided in full, you should write a claim to the housing and communal services department. If you are denied their provision, then the law allows you to demand a recalculation of the rent. From the total amount of payments, they must exclude the amount intended for restoring cleanliness and order.
You can file complaints about the lack of the listed services with the administration of the district in which you live, the prefectures of the districts, the department of housing and communal services and the improvement of the city. In the absence of the desired result, you have every right to file a lawsuit. But before such a step, it is necessary to achieve the drawing up of an act stating that services are not being provided to you. It would be better if the officials of the council sign it.
Cleanliness in your stairwell
When you buy housing in the secondary market, there are already established rules for cleanliness. You have only two options:
- Comply with existing rules at least at first. And then, if there is a desire and opportunity, try to change them.
- Get into conflict with neighbors.
It is not recommended to go to a foreign monastery with your charter, so it is better to act according to the first scenario. In order to subsequently change the foundations, you will need the respect of your neighbors, patience and perseverance. In a new building, you can create the rules yourself. This will be much easier to do than changing the old ones. How to create an ideal situation when satisfied people live in a clean entrance?
It's a little easier to establish local rules for cleaning your floor. To organize, you just need to talk with your neighbors in the stairwell and come to a consensus (ideal).
It is worth starting the discussion with a specific list of work performed. It might be the most popular 
option: sweeping and washing floors, wet cleaning of walls, windows and all accessories. It can be supplemented or changed at the request of the tenants. If there are flower pots on the windowsills, then they need to be watered. Plants can belong to different owners, so it is advisable to take care of them simultaneously with duty on the floor.
After that, decide how often you need to clean. Be sure to raise the issue of general cleaning, carried out 1-2 times a year. The duty schedule is drawn up and posted in a conspicuous place. All the nuances and possible situations, at least the most common ones, should be discussed:
- Will the owner of the apartment clean out of turn if a large company comes to him and leaves a lot of traces behind?
- How will the schedule change in the event of a long absence of tenants of one of the apartments?
If you discuss all the details “on the shore”, then life will become easier, because you won’t have to gather again about emergency situations. If you wish, you can organize joint inventory and cleaning products. Rags, a mop and various powders are needed. Most of them are consumables that need to be purchased. It is good if among the residents there is a person responsible for inventory and funds.
Do-it-yourself cleanliness at home
There are two methods for solving this problem, the choice will be made in each case individually. The first way involves hiring a cleaner who will keep clean. It could be one of the residents. The most important thing in this case is to solve the financial issue. Residents need to transfer a fixed amount of money for these purposes every month.
In this case, one cannot do without the appointment of a responsible person who will contact the employee, pay for his services and transmit comments from the tenants. Special cleaning agencies providing a wide range of services have become widespread. They undertake to serve apartments, offices and other premises. You can enter into an agreement with one of these organizations. The issue of fundraising in this case will remain the leading one.
The second way is the most difficult - to organize cleaning activities by neighbors. It is better to decide at the general meeting. Then the established regulation will be valid throughout the entire territory of the residential building. You need to act according to the instructions:
- Organize a meeting where there will be tenants from all apartments. It is better to convince the neighbors to be sure to attend this event so that no one is left with questions.
- The choice of the person who controls the process. It is desirable that this person be trusted by everyone. Because he will resolve possible disputes.
- Solve the issue with the list of works.
- Decide how often you need to clean up.
- Create and post a schedule. It must be visible to everyone.
Agree on responsibility for improper fulfillment of obligations. Forgetful citizens can be helped by special signs on the door of the apartment or remarks from neighbors. But it is better to resolve all disputes peacefully, because a common cause is being carried out and it is not worth becoming enemies because of this.