Where to go if there is no water in the apartment. No hot water - what to do

No hot or cold water causes a lot of inconvenience in the house. And if with a disconnect hot water in summer period many have already resigned themselves and are stoically experiencing this time, heating water in basins and teapots, then the complete absence of water will confuse anyone. To whom to complain? Where to call? In this article we will try to figure out why there is no water in the tap and what to do in such a situation.

Water supply system

To understand the reasons, it is necessary to clearly imagine the water supply system. Let's take a step-by-step look at the path from the well to faucet in your kitchen or bathroom and find out what breakdowns and problems can occur at each stage.

• Water for the city's central water supply is drawn from water intakes. With the help of a pump, it is supplied from deep wells to special tanks, from where, with the help of other pumps, water enters the city water supply system. An entire city could be left without water if these pumps are turned off. This often happens if the water utility has a large debt in paying for electricity. In this case pumping stations may de-energize.
• The city water supply network consists of several compartments looped together. When an accident occurs in a certain section, the water supply to the remaining sections of the circuit does not stop. Shutdown of water in a certain area can also be associated with repair work.
• On the way to each individual house, water moves through pipes, bypassing many dampers. In order for the residents multi-storey buildings also received water to the upper floors, special pumps or automated pressure boosting systems are used. A failure of any of these water supply components will result in a loss of water supply to the entire house. In the event that the pump breaks, the water supply is usually kept within the 3 lower floors.
• At the entrance water pipe each individual house has a valve that regulates the volume of water supply. The water is then distributed over horizontal pipes, from which apartment buildings risers depart - vertical pipes for supplying water to apartments on the upper floors. A special valve is also installed on each riser. As a rule, it is located in the lower apartment. Residents of this apartment sometimes unknowingly block it, thereby depriving water not only of themselves, but also of the inhabitants of the upper floors. Breakdowns at this stage are not the responsibility of the city water utility, but of the local housing department. If we are talking about a cooperative, then all the concerns for the repair and maintenance of water communications lie with the residents themselves.

If you do not have water in your apartment, then, as a rule, this is due either to an accident in one of the sections, or to a planned shutdown of water in a particular area for repairs. If the pipes are changed only in your house, then a few days before the start of repair work, the local housing department or HOA will post an appropriate announcement. If you did not receive any announcement or notification, and there is no water in the house, then first you will need to call the local housing department / HOA and report the problem. If they cannot establish and eliminate the cause of the lack of water, they will need to call the city water utility. Contact information can be found in telephone directories and found on the Internet. For Moscow, for example, this

Today, when everyone is accustomed to modern comfort, no one wants to be left without hot water for a long time. Many are wondering where to call if the hot water supply is turned off, because its absence leads to inconvenience and spoiled mood. Therefore, it is better to immediately find out the reason. And if you turned off hot water for a long time, then recalculate.

Action algorithm

Immediately after the first negative emotions, the question arises of where to complain about such violations and where to turn for help if there is no water in the apartment. It is best to immediately call the management company that maintains the house. Perhaps the officials know about the lack of hot water supply and will tell you exactly where to call.

You can also find out for public utilities, it has the coordinates to contact in the absence of supplied resources. Surely they will prompt information in the control room, the numbers of which should be kept in the telephone directory. Such data is often on the bulletin board at the entrance.

It is better to complain together with other tenants, so the water will be turned on faster, because collective requests are much more effective than single ones.

In addition to verbal appeals, you should also complain about the lack of water on the Internet. This can be done on the websites of the housing inspectorate, Rospotrebnadzor and the prosecutor's office. There is a sample application online. There are other platforms where you can leave appeals about problematic situations in the housing and communal services sector.

In order to have evidence in the subsequent appeal to the courts, complaints must be filed in writing. At the same time, the secretary must put down the date and incoming number of the complaint on the second sample application. If you refuse, send ordered letter with a notification to the housing office, this will be proof of the appeal to the governing bodies. The Criminal Code has three working days to deal with the complaint. If after that there is no hot water, then contact the prosecutor's office or the court.

Reasons for the lack of hot water supply

Most often, the reasons for turning off the water in the house are repair or maintenance work at the heating plant or in the pipeline. Property owners are notified in advance through the management company. If there were no such announcements, then there may have been an accident in the water supply system.

You need to know that under the influence of high pressure and water velocity, sediments deposited on pipes are washed out, particulate matter rust. In addition, there are so-called "dead-end lines" located in the private sectors of cities, where the pipeline was laid long ago by the owners of private houses. This also degrades the quality of the water.

Of course, this is not normal. After all, every tenant or homeowner pays for utilities of good quality, including water supply.

Where to go

If the phenomenon of poor-quality water in the water supply system is rare, then it is enough to contact the management company. The same should be done if the water quality has changed after cleaning the boiler or replacing pipes in an emergency area.

When such a problematic situation continues for a long period and Management Company ignores the statements of the tenants, then you should resort to contacting the local water utility to test drinking water. These studies are carried out jointly with the management company.

There are situations when the persons responsible for these studies are slow to respond to citizens' requests. According to the Federal Law, you can send an appeal to the Office of Rospotrebnadzor to the Department for Supervision of Communal Hygiene. Specialists of the territorial department will conduct proper studies and laboratory tests of water quality. Samples will be taken from the applicants' taps. As a result, the causes of water pollution will be clarified.

If there is no reaction

If no action is taken by the above authorities, then written statements should be submitted to several authorities: the prosecutor's office, the court, the Ministry of Rospotrebnadzor, the State Housing Inspectorate. If there are results of some analyzes and conclusions of independent specialists, then copies of them must be attached to the applications.

There is an erroneous opinion that it is not necessary to pay for poor-quality water, for water that does not meet SanPiN standards. Before not paying, you must prove the discrepancy. Only by proving this in a judicial and legal manner, you can return your money and force the perpetrators to pay the damage from causing damage to citizens.

To file a lawsuit against a water utility, a single customer and service organization you need to collect the following required documents:
1. Service agreement with the relevant organization.
2. All acts or certified copies. which have been compiled.
3. Conclusions of analyzes, if any.

The requirements of the court must fully cover all claims, otherwise the compensation will be partial. Need to demand:
1. Restore the quality of water in the water supply.
2. Exempt the plaintiff from payment for low-quality water. Basis - Article 29 of the Law Russian Federation"Consumer Protection".
3. If filters were installed, then reimburse the culprit for their cost.
4. Compensation for moral damage. This item must be justified by material costs and moral suffering.
5. Compensation for losses associated with possible damage to property, expenses for drinking water because the rights of citizens were violated. Reason - Article 15, paragraph 2 of the Civil Code of Russia "... restoration of the violated right ..."

But phone calls and empty verbal threats will not lead to anything.

Shutdowns of cold and hot water in apartment buildings do not happen so rarely. If the management company or service provider (usually "Vodokanal" or " Heating network”) conduct planned repair work They are required to notify tenants. But there are also unexpected outages. In such cases, residents are usually interested in why there is no water and when it will appear.

You will need

• - phonebook;
• - a computer with Internet access.

Instruction

In many settlements There are unified emergency dispatch services. If there is one where you live, the first thing to do is to call there. This service collects applications from all residents of the city or village, and then passes them on to the management companies serving specific houses, as well as to the water and heat supply company. In any case, they will explain to you the reason for the shutdown and indicate the expected deadlines for completing emergency work. It is advisable to ask for the name of the person who is talking to you, and if you are applying, then her number. It is best to write the emergency phone number somewhere in a conspicuous place, next to the apartment phone, or put it in your mobile phone.

Unfortunately, management companies in many cities change quite often and sometimes they simply do not have time to establish contacts with such a service. If the water shutdown was an unpleasant surprise for you, but it happened during the day, find the phone number of your management company. It is usually listed on utility bills. You can find it both in the city telephone directory and on the company's website - according to the Housing Code, each management company is required to have its own official website. So far, not all utility companies have complied with the requirements of the law, but it is quite possible that your company has such a website. Maybe you will find there not only a phone, but also a notice why the water was turned off.

You can also make the necessary inquiries at the control room of Vodokanal or the organization responsible for heat supply. The second option is for cases when only hot water is turned off. The telephone directory should contain the telephone number of the control room. It does not always make sense to call the numbers indicated on the receipts for paying for hot and cold water, since, as a rule, these are the numbers of services involved in charging.

AT small town you can make the necessary inquiries from the duty officer in the city, especially if the outage happened at night. To that official all information is collected, including about emergency emergency work. He, of course, cannot fulfill your application, but he must answer questions about the reasons and timing.

If there has been no water for several days, and no one has informed the residents about when it is supposed to be, what measures are being taken, call the local government, the department of housing and communal services. There you can also report an unfulfilled application, indicating its number and the name of the employee who received your call.